Smart Industry App

Replace Failed Gateways

Last Updated on : 2022-05-09 09:59:32download

Multiple Zigbee gateways and sub-devices can be deployed in the same task for an asset. If one of the gateways failed, users do not need to migrate its sub-devices one by one. Instead, users can replace the failed gateway with a new one. The associated sub-devices will be automatically associated with the new gateway.


  • Zigbee gateways are used.
  • The failed gateway must be in an offline state and connected to sub-devices. The new gateway is working online without sub-devices.


  1. After login to the Smart Industry app, the device list appears by default. Select the target asset from the All Devices drop-down list, and go to the asset page to show devices for the asset.

  2. Tap the target online gateway to open the device panel, and tap the edit icon in the top-right corner of the page to enter the device details page.

  3. Tap Replace Failed Gateway, and on the page that appears, select the failed gateway to be replaced.