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Q&A
Last Updated on：2025-01-15 06:46:52
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Registration and Login Issues
- How do I register and login to the Tuya Developer Platform?
- When I use an developer platform account registered previously for login, why does the platform prompt that the account does not exist?
- Why can't I receive the verification email when creating an account on the developer platform?
- How to log out of a logged-in developer account?
- Does Tuya App account support login to Tuya Developer Platform?
- Can I modify the account (phone number and email address) for logging in to the Tuya Developer Platform?
- How to modify the password for a Tuya Developer Platform account?
- Can I use a mobile phone number to retrieve the password of a Tuya Developer Platform account?
- Will a new Tuya Developer Platform account inherit information such as the products, apps, and authorized accounts from the original account?
- Can I log in to the Tuya Developer Platform abroad?
- What should I do if I fail to log in to Tuya's official website?
- How many devices can be simultaneously logged in to an account on a Tuya app or Tuya Developer Platform?
- Can the developer platform account still be restored if it has not been logged in and cancelled?
- How long does it take for the developer platform account to be deleted if I don't log in?
- Can I change my account from a mobile phone number to an email address?
- How can I cancel organization verification for an account?
- What is the verification code expiration time?
- How to deal with the issue of having no permission to log in when using the same release key/secret/image?
- Can Tuya Developer Platform be logged in on mobile?
- How do I correct my account‘s country/region?
Other Issues of Account
- How do I change the mobile phone number bound to my developer platform account?
- Can the receiving account for the free license of the developer platform be changed every month?
- How do I bind my email address to my Tuya Developer Platform account?
- How to change the phone number of the developer platform?
- How to delete/cancel Tuya Developer Platform account?
- Why the platform indicates 'Account format is incorrect' when changing the Tuya Developer Platform account?
- How many accounts can a company have?
- How to change/replace Tuya Developer Platform's account?
- Is it possible to unbind the company-certified account or modify the company information?
- Can I change my account to the one that has been registered and canceled?
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