#Customer Service Solution

This document describes how to integrate customer service capabilities into Tuya MiniApp, covering FAQ lookup, feedback ticket submission, real-time online customer service, and third-party customer service platform integration options.

#FAQ and Feedback Tickets

To view frequently asked questions or submit feedback tickets, we recommend using the Tuya Help Center first:

• FAQ
• Feedback Ticket

#Real-Time Online Customer Service

To provide real-time online customer service, choose one of the following options based on your business needs:

#Option 1: Purchase Tuya Online Customer Service Value-Added Service

• AI Customer Service
• Online Customer Service
• After purchase, the Tuya customer service team will contact you and assist with onboarding.

#Option 2: Develop a Custom MiniApp and Integrate a Third-Party Customer Service Platform

Suitable for scenarios with branded UI requirements, custom business workflows, or the need to connect to an existing customer service system.

• Tuya MiniApp supports custom development and can connect to external API services and your own authorization server, enabling integration of a custom chat interface with third-party customer service systems (e.g., Zendesk).
• You can combine Smart MiniApp with the AI Coding Kit to accelerate project kickoff and development.

#Data Compliance

Tuya's official platform solutions comply with global data compliance requirements.

If you choose to integrate a third-party online customer service platform — especially when end users are distributed across multiple countries or regions — please confirm that the platform's data storage, transmission, and processing practices comply with the applicable laws and regulations of the target markets.