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Use the Knowledge Base Management Tool

Last Updated on : 2022-03-01 10:03:50download

Tuya knowledge base management is a tool that supports multiple roles (brands, manufacturers) to manage App knowledge and product knowledge online, helping partners to improve after-sales service capabilities.

For more information, visit Knowledge Base.

What is Tuya’s knowledge management tool?

Scenes

  • Manufacturer: Maintain your product knowledge, and pass the product knowledge to the brand through the function of OEM products. Not only can reduce offline communication, but also increase the selling point of the product.

  • Brand: You can create an exclusive App knowledge base for your App, which can not only improve the consumer‘s experience but also enhance the brand influence and service competitiveness.

Core Functions

Use the Knowledge Base Management Tool

Why is it necessary to do knowledge base management?

Use the Knowledge Base Management Tool

How to manage knowledge?

Knowledge maintenance entrance

Entrance 1:

Use the Knowledge Base Management Tool

Entrance 2:

Use the Knowledge Base Management Tool

Various Types of Libraries and function description

Various Types of Libraries

Use the Knowledge Base Management Tool

Action Universal knowledge base of Tuya public App My App knowledge base Product universal knowledge base of Tuya Universal knowledge base of my product My product knowledge base Custom knowledge base
Create Not supported Supported Not supported Not supported Not supported Supported
Delete Not supported Supported Not supported Not supported Supported(just clear the content, not delete the library) Supported
Edit Not supported Support editing knowledge base name, applied app, language, display language of knowledge list on IoT , bottom language on the app Not supported Support editing language, display language of knowledge list on IoT and bottom language on the app Support editing language, display language of knowledge list on IoT and bottom language on the app Support editing language, display language of knowledge list on IoT and bottom language on the app
Batch Operation Reference, copy Reference, copy, transfer (support transfer in the same library or transfer to other App library), invalid, release, delete, import and export Reference, copy Reference, copy, transfer (support transfer in the same library), invalid, release, delete ,import and export Reference, copy, transfer (supports the same and different libraries between product libraries), invalid, release, delete, applied app, import and export Reference, copy, transfer (supports the same and different libraries between product libraries), invalid, release, delete, applied app, import and export
Search Language, FAQ or Not, Time range, knowledge ID / keyword Language, Languages without knowledge, FAQ or Not,Status,Time range,knowledge ID / keyword,Source Language, Product type, Time, Keyword / ID Search Language, Languages without knowledge,Status,Time,Keyword / ID Search Language, Languages without knowledge,Status,Time,Keyword / ID Search,Source, applied app Language, Languages without knowledge,Status,Time,Keyword / ID Search,Source,applied app

App Knowledge Management

  • If you have not created your own App knowledge base, the content of universal knowledge of Tuya public App will be displayed in your App.

  • If you create your own App knowledge base, the App will only display the knowledge your own.

    In order to enhance your brand image and consumer experience, it is recommended that you create your own App knowledge base.

    For details, please check: App Knowledge Management

Product knowledge management

  • The display priority of product knowledge on the App is PID product knowledge> Universal knowledge of my product> Tuya product category knowledge> Product universal knowledge of Tuya. In order to enhance the consumer experience, it is recommended that you maintain your exclusive product knowledge

  • If the product knowledge base or universal knowledge base of my product is not initialized or the number of Q&A is 0, your app will display the knowledge of Tuya.

    For details, please check: Product Knowledge Management

Correspondence between private library and App

Use the Knowledge Base Management Tool

FAQs

For details, visit Knowledge Base in the Help Center.

Conclusion

Tuya will continuously iterate and optimize the functions. In later versions, the Tuya Smart platform will display your App users’ comments on the knowledge that you customize for the App, knowledge views, and feedback classification reports. If you have any questions or suggestions, contact Tuya personnel. Thank you for your support.