Use the Knowledge Base Management Tool

Tuya knowledge base management is a tool that supports multiple roles (brands, manufacturers) to manage App knowledge and product knowledge online, helping partners to improve after-sales service capabilities.

For more information, visit Knowledge Base.

What is Tuya’s knowledge management tool?

Scenes

• Manufacturer: Maintain your product knowledge, and pass the product knowledge to the brand through the function of OEM products. Not only can reduce offline communication, but also increase the selling point of the product.

• Brand: You can create an exclusive App knowledge base for your App, which can not only improve the consumer‘s experience but also enhance the brand influence and service competitiveness.

Core Functions

Why is it necessary to do knowledge base management?

How to manage knowledge?

Knowledge maintenance entrance

Entrance 1:

Entrance 2:

Various Types of Libraries and function description

Various Types of Libraries

App Knowledge Management

• If you have not created your own App knowledge base, the content of universal knowledge of Tuya public App will be displayed in your App.

• If you create your own App knowledge base, the App will only display the knowledge your own.

  In order to enhance your brand image and consumer experience, it is recommended that you create your own App knowledge base.

  For details, please check: App Knowledge Management

Product knowledge management

• The display priority of product knowledge on the App is PID product knowledge> Universal knowledge of my product> Tuya product category knowledge> Product universal knowledge of Tuya. In order to enhance the consumer experience, it is recommended that you maintain your exclusive product knowledge

• If the product knowledge base or universal knowledge base of my product is not initialized or the number of Q&A is 0, your app will display the knowledge of Tuya.

  For details, please check: Product Knowledge Management

Correspondence between private library and App

FAQs

• Can I export the contents of the Tuya App Universal Knowledge Base?
• Will my knowledge be updated with the knowledge update of the public version of the app?
• Can only the main account maintain knowledge?
• Can the 10 frequent questions displayed in the app be adjusted?
• Why does the FAQ change not take effect?

For details, visit Knowledge Base in the Help Center.

Conclusion

Tuya will continuously iterate and optimize the functions. In later versions, the Tuya Smart platform will display your App users’ comments on the knowledge that you customize for the App, knowledge views, and feedback classification reports. If you have any questions or suggestions, contact Tuya personnel. Thank you for your support.