Last Updated on : 2022-03-01 10:03:50download
In order to enhance your brand image and consumer experience, it is recommended that you create your own App knowledge base.
It is managed by Tuya. If you have not created your own App knowledge base, the content of the library will be displayed in your App. The content of this library is not editable, you can choose to inherit when creating your own App knowledge base, or enter the knowledge base to select the required knowledge for reference. The universal knowledge base of Tuya public App serves as a reference library to help you quickly create your own library.
The universal knowledge base of Tuya public App is not editable. Customers can enter the library to view lists, search, reference and copy.
You can search by language, FAQ, time, keyword / ID.
Select one or more knowledge entries, and click
In the displayed Knowledge Reference dialog box, select the target knowledge base from the Name drop-down list. After you select a target knowledge base, languages that both knowledge bases support are automatically displayed in the Citation language text box.
Select the category and click
Referenced knowledge entries will overwrite knowledge entries with the same knowledge titles in the target knowledge base. If the title and answer are not edited, the cited knowledge will change with the change of the source knowledge. Once edited, the inheritance relationship becomes invalid. If only a certain language has been edited, it will just invalidate the inheritance relationship of a certain language, and the language that has not been edited still retains the inheritance relationship.
Copy has no inheritance relationship, it is pure copy, and other logic is consistent with reference.
It refers to the App knowledge base that you created yourself. You can create a library applies to one or multiple apps. The operation steps are as follows:
Create app knowledge baseto start creating your own app knowledge base.
When creating your own app knowledge base, the content of the current Tuya library is copied. Subsequent additions to the Tuya library will not be updated synchronously. You need to enter the Tuya library to view and reference it.
1. Creating categories
You can only create knowledge categories and sub-categories. Lower-level sub-categories are not supported. To create a category, click + Primary category. In the displayed Create category dialog box, enter the category name and click Ok. Categories on the General tab page will be displayed in the App. You are advised to specify the category name separately in all selected languages. If content in a selected language is not maintained in the background, the content will be displayed in English by default.The sorting of categories is the positive sequence of time, and the newly created categories are ranked last.
2. Deleting categories
3. Editing categories
Click the editing icon to modify the category name. The new category name cannot be the same as the current name.
4. Searching for categories
To locate a category quickly, enter category name keywords in the search input box.
5. Changing the category of a sub-category
It supports adjusting the order under the same parent, and also supports dragging to another parent.
First select the subcategory on the left, and then click
Create Knowledge, the page for creating knowledge will open.
After filling in the knowledge of the corresponding language, remember to click
Save first, and then switch to another language for editing.
1. Operating a single knowledge entry
You can edit, reference, transfer, invalid, sort, release, delete, and Marked as FAQ.
Edit. The Edit knowledge dialog box is displayed. You can change the category.
Referenceto copy the knowledge entry to another knowledge base.
Transferto transfer the knowledge entry (A) to another knowledge base. If the target knowledge base has a knowledge entry with the same title (B), A will overwrite B.
After you transfer a knowledge entry from a knowledge base, the knowledge entry no longer exists in the first knowledge base.
Invalid. It will then be grayed out and disappear from the App, and Marked as FAQ will no longer be available for it.
2、Operating a batch of knowledge entries
Select the knowledge first, and then you can batch the selected knowledge: publish, invalid, quote, copy, transfer, delete, export the selected knowledge, and import the knowledge.
Stopbutton in the page pop-up window.
View records, you can view all the import and export records of the library, and also support downloading import and export files.
Searching for knowledge entries
You can search for a knowledge entry based on language, whether it is an FAQ, its status, creation/update/release time, and knowledge ID or keyword.
Edit, you can edit the created knowledge base again, including the name of the knowledge base, applied app, language, display language, and the bottom language on the app.
Delete, all the knowledge in the library will be deleted. Please proceed with caution.
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