Error Codes

Last Updated on : 2023-05-25 06:23:46

Common error codes

Error code	Description
101	A networking error has occurred while processing your request.
102	Failed to escape JSON data.
103	Failed to access the network due to a networking error.
104	The mobile phone clock is incorrect and causes the SSL certificate to expire.
105	Session information is required for login.
106	An error has occurred while synchronizing input/output data.
1001	A pairing network error has occurred while processing your request.
1002	Failed to pair and bind the gateway.
1004	Failed to get the pairing token.
1005	Failed to detect the online status of the device to be paired.
1006	The pairing task timed out.
1007	The list of devices that have pairing errors is returned.
1100	The mobile phone number is incorrect.
1101	The verification code is incorrect.
1102	An update error has occurred while processing your request.
10201	The device is disconnected from the local area network (LAN).
10202	The device server is offline.
10203	The device is offline.
11001	The format of the sent command is incorrect.
11002	The device has been removed.
11004	The signature is incorrect.
11005	Failed to send data.
11009	The sent data is empty.
12001	Failed to parse the data.
12002	The signature does not match.
12003	The data has expired.
12004	The protocol version number does not exist.

Network error codes

Error code	Error message	Cause analysis
50500	Other errors	An unknown error has occurred.
50502	javax.net.ssl.sslhandshakeexception	The user’s mobile phone time is inaccurate and goes beyond the validity period of the SSL certificate. Certificate verification is enabled for the network of the user’s mobile phone. In this case, all applications on the mobile phone cannot access the internet. The SSL load balancer has faults, so certain mobile phones cannot be used as expected. The server certificate expires, so the error code 50502 will occur on a large number of mobile phones. The user’s mobile phone does not have Tuya’s root certificate that is issued by the certificate authority (CA) installed on the user’s mobile phone. The intermediate certificate configured on the server certificate chain has problems.
50501	Unavailable network	The system recognizes that the mobile phone is disconnected from the network because the Wi-Fi network or mobile phone network is not enabled.
50408	timeout	The network request timed out.
50504	unable to resolve host	The current network is disconnected from the internet.
50503	read timed out	The read request timed out.
50505	failed to connect to…	No network is accessed.
50506	no route to host	None.
50507	connect timed out	None.
50508	ssl handshake timed out	None.
50509	connection closed by peer	The request is rejected by the server.
50510	stream was reset: protocol_error	None.
50511	canceled	The network request has been canceled. It is canceled locally on the app in most cases.
50512	502	The gateway is invalid due to server problems.
50513	503	An HTTP status code to indicate that the server is not ready to accept requests.
50514	json error	An error has occurred while parsing JSON data.
50515	Hostname …not verified	None.
50516	certificate pinning failure	None.

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