Tuya is committed to being an all-around assistant for developers. Our services span from technical aspects, marketing, to after-sales, accompanying you all the way, using professionalism to lead you to the forefront of the industry. Our goal is to help you remain adequately equipped in the process of integrating resources and adapting to the market. Controlled costs, high user satisfaction, efficient after-sales service, and an excellent corporate image, will collectively form your invincible chariot for market expansion.

This space will focus on how to use Tuya’s after-sales resources and tools to improve App service. Tuya’s App service tools include self-service and manual service categories, you can choose the right tool according to your actual needs.

Self-service tools include: Product electronic manual, App knowledge base, App Smart customer service.
Manual service tools include: Online customer service, App user feedback, User feedback hosting service.

Product electronic manual: In order to help users quickly understand how to use smart products, it is recommended to create an electronic manual in the Tuya operation center, where users can access and view the electronic manual from the product panel in the App.
App knowledge base: For common usage issues beyond the manual, you can enter them into the knowledge base, allowing users to quickly identify issues related to networking, device control, and third-party voice services. Tuya has a public knowledge base for reference, and developers can use these materials to build their own knowledge systems, thereby better serving end-users.
App Smart customer service: Users can interact with the intelligent customer service robot to get help.
Online customer service: Users can initiate real-time communication with merchants by clicking on online customer service in the App, and it also gives merchants a comprehensive customer service platform to communicate with users.
App user feedback: In the Tuya operation center, you can process consumer after-sales feedback tickets and help users solve problems.
User feedback hosting service: Tuya’s professional technical service team provides online services to help merchants efficiently resolve consumer feedback, without the need for merchants to handle it themselves.

App Use Issues