Feedback

This feedback method connect to the user feedback version 1.0, which will be discarded soon. We recommend that you integrate FAQ UI BizBundle which connect to the user feedback version 2.0. After the integration, feedback history can be checked on your app and at Tuya IoT Development Platform > Operation > User Feedback.

All feedback features of Tuya Smart Life App SDK are implemented by the classes ITuyaFeedbackManager and ITuyaFeedbackMsg. For example, query a list of feedback sessions, query a list of feedback content, query a list of feedback types, and add a feedback session.

Description

Users can give feedback on the app through the following process if needed:

• Add feedback: Users can select a feedback type, provide feedback content, and then submit the feedback.
• Generate feedback: After the feedback is received, the system generates a feedback session based on the specified feedback type.
• Process feedback: Users can continue to provide and submit feedback content in the same feedback session. The feedback content appears in the feedback list of the session.

Query a list of feedback sessions

Returns a list of sessions for the feedback submitted by users.

API description

void getFeedbackManager().getFeedbackList(final ITuyaDataCallback<List<FeedbackBean>> callback);

Parameters

Data model of FeedbackBean

Example

TuyaHomeSdk.getTuyaFeekback().getFeedbackManager().getFeedbackList(new ITuyaDataCallback<List<FeedbackBean>>() {
    @Override
    public void onSuccess(List<FeedbackBean> feedbackTalkBeans) {}
    @Override
    public void onError(String errorCode, String errorMessage) {}
});

Query a list of feedback content

Returns a list of feedback content submitted by users. You can call FeedbackBean to get the hdId and hdType field values.

Declaration

void getFeedbackMsg(hdId, hdType).getFeedbackList(final ITuyaDataCallback<List<FeedbackMsgBean>> callback);

Parameters

FeedbackMsgBean data model

Example

TuyaHomeSdk.getTuyaFeekback().getFeedbackMsg(hdId, hdType).getMsgList(new ITuyaDataCallback<List<FeedbackMsgBean>>() {
    @Override
    public void onSuccess(List<FeedbackMsgBean> result) {}
    @Override 
    public void onError(String errorCode, String errorMessage) {}
});

Query a list of feedback types

Returns a list of feedback types that can be selected when users give feedback.

API description

void getFeedbackType(final ITuyaDataCallback<List<FeedbackTypeRespBean>> callback);

Parameters

Data model of FeedbackTypeRespBean

Data model of FeedbackTypeBean

Example

TuyaHomeSdk.getTuyaFeekback().getFeedbackManager().getFeedbackType(new ITuyaDataCallback<List<FeedbackTypeRespBean>>() {
    @Override
    public void onSuccess(List<FeedbackTypeRespBean> feedbackTypeRespBeans) {}
    @Override
    public void onError(String errorCode, String errorMsg) {}
});

Add feedback

Adds a feedback session and submits feedback contents entered by users.

API description

void addFeedback(final String message,String contact, String hdId, int hdType, final ITuyaDataCallback<FeedbackMsgBean> callback);

Parameters

Example

TuyaHomeSdk.getTuyaFeekback().getFeedbackManager().addFeedback(
    "The device has faults.",
    "abc@qq.com",
    feebackTypeBean.getHdId(),
    feebackTypeBean.getHdType(),
    new ITuyaDataCallback<FeedbackMsgBean>() {
        @Override
        public void onSuccess(FeedbackMsgBean feedbackMsgBean) {}
        @Override
        public void onError(String errorCode, String errorMsg) {}
});