Service Ticket Details

Last Updated on : 2023-06-15 06:07:08

Query the details of the current service ticket based on the ticket code in the current community.

API address

GET: /v1.0/iot-02/community/service-order-detail

Request parameter

Parameter name	Type	IN	Required	Description
block_id	String	uri	true	The ID of the community.
service_order_no	String	uri	true	The number of a specified service ticket.

Return parameter

Parameter name	Type	Description
result	ServiceOrderDetailResponse	The returned result.

Description of result

Parameter name	Type	Description
source	Integer	The source of a specified service ticket. Valid values: `10`: Request for maintenance at the front desk. `20`: the resident app. `30`: the property management app. `40`: Request for maintenance by phone. `100`: Others.
room_address	String	The detailed address.
create_time	Long	The timestamp when the service ticket is created.
order_content	String	The content of a specified service ticket.
attachments	List	The images attached to a specified service ticket.
service_order_no	String	The number of a specified service ticket.
area_type	Integer	The area type. Valid values: `1`: public area. `3`: outdoor area.
parent_category_name	String	The level-1 category name.
parent_category_id	String	The ID of the level-1 category name.
category_name	String	The name of the level-2 category.
apply_user	String	The name of the applicant.
order_status	String	The status of a specified service ticket. `WaitingForDistribute`: to be allocated. `Pending`: pending. `Processing`: in progress. `Completed`: completed. `Closed`: closed. `Cancelled`: cancelled. `Discarded`: discarded.
expire_begin_date	Long	The start time of the reservation.
expire_end_date	Long	The end time of the reservation.
cate_id	String	The ID of the level-2 category.
service_address	String	The address of maintenance.
creator	String	The name of the service ticket creator.
creator_mobile	String	The telephone number of the service ticket creator.
contacts	String	The contact method of the applicant.
desc	String	The description of a problem.
dispatch_user	String	The assigned worker.
dispatch_user_id	String	The ID of the assigned worker.
service_type	String	The service type. Valid values: `1`: free service. `3`: paid service.
dispatch_content	String	The remarks of dispatch.
dispatch_time	Long	The time of dispatch.
order_money	String	The amount of payment.
payment_type	String	The payment type. `1`: cash. `3`: Alipay. `5`: WeChat.
finish_content	String	The remarks of completion.
finish_time	Long	The time of completion.
finish_attachments	List	The attachments that mark the completion.
revisit	String	The object of visit, that is, the one to whom a visit will be made after the maintenance.
revisit_phone	String	The mobile phone number of the visit object.
rate_score	Integer	The review levels.
evaluate_time	Long	The time when a review is made.
evaluate_content	String	The content of a review.
community_name	String	The name of a specified community.

Request example

GET: /v1.0/iot-02/community/service-order-detail

{
  "block_id": "138479997683138xxxx",
  "service_order_no": "BX20210917xxx312"
}

Return example

{
    "attachments": [
        "url1",
        "url2"
    ],
    "category_name": "The level-2 category name",
    "community_name": "The community name",
    "order_money": "13.1",
    "source": 1,
    "expire_end_date": 13010013331,
    "service_address": "The address of maintenance",
    "expire_begin_date": 13010013331,
    "parent_category_id": "13010013331xxx123",
    "order_status": "WaitingForDistribute",
    "dispatch_user_id": "13331xxx123",
    "creator_mobile": "13331xxx123",
    "finish_content": "The content of completion",
    "evaluate_time": 1333112312123,
    "creator": "James",
    "dispatch_user": "James",
    "service_order_no": "BX20210917XXX232",
    "dispatch_time": 13010013331,
    "create_time": 13010013331,
    "revisit": "James",
    "apply_user": "James",
    "cate_id": "13010013331xxx123",
    "area_type": 1,
    "rate_score": 1,
    "dispatch_content": "The remarks of dispatch",
    "finish_time": 1333112312123,
    "finish_attachments": [
        "url1",
        "url2"
    ],
    "service_type": "1",
    "payment_type": 1,
    "order_content": "The content of the service ticket",
    "evaluate_content": "The content of review",
    "room_address": "The house address",
    "parent_category_name": "The parent category name",
    "revisit_phone": "13331xxx123",
    "contacts": "13331xxx123",
    "desc": "The description of the problem"
}

Error code

For more information, see error code.

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