Customer Feedback

Last Updated on : 2023-06-15 05:12:56

View and process user feedback information using Tuya Smart Home SDK applications such as Smart Life, Tuya Smart, OEM App, etc.

Feedback Management

API Name	URL
Get Message History	GET:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/communications
Get Service Tickets	GET:/v1.0/iot-01/ticket/feedbacks
Get Service Ticket Type	GET:/v1.0/iot-01/ticket/feedbacks/feedback-type
Finish Service Ticket	PUT:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/operation-finish
Query Service Ticket Status	GET:/v1.0/iot-01/ticket/feedbacks/feedback-state
Reply to Service Ticket	POST:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/operation-reply
Get Service Ticket Details	GET:/v1.0/iot-01/ticket/feedbacks/{feedback_id}
Get Total Unfinished Service Tickets	GET:/v1.0/iot-01/ticket/feedbacks/feedback-statistics
Get User Reviews	GET:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/evaluate