Customer Feedback

Last Updated on : 2023-06-15 05:12:56Copy for LLMView as Markdown

View and process user feedback information using Tuya Smart Home SDK applications such as Smart Life, Tuya Smart, OEM App, etc.

Feedback Management

API Name	URL
Get Message History	GET:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/communications
Get Service Tickets	GET:/v1.0/iot-01/ticket/feedbacks
Get Service Ticket Type	GET:/v1.0/iot-01/ticket/feedbacks/feedback-type
Finish Service Ticket	PUT:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/operation-finish
Query Service Ticket Status	GET:/v1.0/iot-01/ticket/feedbacks/feedback-state
Reply to Service Ticket	POST:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/operation-reply
Get Service Ticket Details	GET:/v1.0/iot-01/ticket/feedbacks/{feedback_id}
Get Total Unfinished Service Tickets	GET:/v1.0/iot-01/ticket/feedbacks/feedback-statistics
Get User Reviews	GET:/v1.0/iot-01/ticket/feedbacks/{feedback_id}/evaluate