Cloud Services API ReferenceSmart HomeCustomer FeedbackFeedback ManagementGet Service Ticket Details

Get Service Ticket Details

Last Updated on : 2023-06-20 12:34:14

Get the details of a specified service ticket by the ticket ID.

API address

GET: /v1.0/iot-01/ticket/feedbacks/{feedback_id}

Request parameter

Parameter name	Type	IN	Required	Description
feedback_id	String	uri	true	The ID of a specified service ticket.

Return parameter

Parameter name	Type	Description
result	OrderInfoResVO	The returned result.

Description of result

Parameter name	Type	Description
id	Long	The ID of a specified service ticket.
ticket_no	String	The number of a specified service ticket.
state_code	String	The code of specified status.
state_name	String	The name of specified status.
ticket_type	String	The type of a specified service ticket.
handle_owner	String	The account that has permissions to handle the service ticket.
handle_owner_nick_name	String	The nickname of the account that has permissions to handle the service ticket.
assignee	String	The current assignee to whom the service ticket is assigned.
assignee_nick_name	String	The nickname of the current assignee.
app_name	String	The name of a specified app.
app_version	String	The version of a specified app.
product_name	String	The product name.
product_id	String	The product ID.
uuid	String	The universally unique identifier (UUID).
device_id	String	The device ID.
requester	String	The account of a specified requester.
requester_name	String	The nickname of the requester.
mobile_system	String	The operating system of the requester’s mobile phone.
mobile_type	String	The model of the requester’s mobile phone.
mobile_lang	String	The language of the requester’s mobile phone.
tech_ticket_nos	List	The linked service tickets.
urge	Integer	The number of reminders.
is_follow	Boolean	Specifies whether to follow the service ticket.
is_operate	Boolean	Specifies whether it is operable.
create_time	Long	The time when a service ticket is created.
is_unbind_device	Boolean	Specifies whether the service ticket requests to unbind a device.
requester_mobile	String	The requester’s mobile phone number.
requester_email	String	The requester’s email address.
device_region	String	The region where the device is deployed. This field only applies to the service ticket of unbinding a device.
user_registered_time	Long	The time when the user was registered.

Request example

GET: /v1.0/iot-01/ticket/feedbacks/FBAY20211129****

Return example

{
    "result": {
        "app_version": "3.25.11",
        "mobile_lang": "zh",
        "mobile_type": "IN2020",
        "is_unbind_device": false,
        "is_operate": true,
        "urge": 0,
        "uuid": "vdevo1638170067****x",
        "mobile_system": "11",
        "handler_owner": "sun***@tuya.com",
        "ticket_no": "FBAY20211129****",
        "product_id": "vstqajhcockr****",
        "tech_ticket_nos": [
        ],
        "id": "146521777987439****",
        "requester_name": "",
        "requester": "86-166****4039",
        "requester_mobile": "86-166****4039",
        "device_id": "vdevo16381700676****",
        "user_registered_time": 1638169140000,
        "handler_owner_nick_name": "Nickname",
        "requester_email": "",
        "product_name": "DIY Light Panel",
        "app_name": "Test apps",
        "assignee_nick_name": "Sam",
        "assignee": "****@tuya.com",
        "state_code": "Finished"
    },
    "t": 1639376449858,
    "success": true
}

Error code

For more information, see error code.

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