Cloud Services API ReferenceSmart HomeCustomer FeedbackFeedback ManagementGet Total Unfinished Service Tickets

Get Total Unfinished Service Tickets

Last Updated on : 2023-06-20 12:34:14

Get the total number of service tickets that are not finished. Unfinished status includes to be assigned, to be processed, processing, to be submitted, and to be confirmed.

API address

GET: /v1.0/iot-01/ticket/feedbacks/feedback-statistics

Request parameter

Parameter name	Type	IN	Required	Description
req	CountQueryOrderReqVO	query	true	The query parameters of unfinished service tickets.

Description of req

Parameter name	Type	IN	Required	Description
product_id	String		false	The product ID.

Return parameter

Parameter name	Type	Description
result	RealTimeStatisticsVO	The returned result.

Description of result

Parameter name	Type	Description
no_finished_count	Integer	The total number of service tickets that are not finished.

Request example

GET: /v1.0/iot-01/ticket/feedbacks/feedback-statistics?productId=vstqajhcockr****

Return example

{
    "result": {
        "no_finished_count": 8
    },
    "t": 1641263849924,
    "success": true
}

Error code

For more information, see error code.

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