Reply to Service Ticket

Last Updated on : 2023-06-20 12:34:14

Use texts and attachments to reply to the service tickets that are to be processed and that are being processed.

API address

POST: /v1.0/iot-01/ticket/feedbacks/{feedback_id}/operation-reply

Request parameter

Parameter name Type IN Required Description
feedback_id String uri true The ID of a specified service ticket.

Description of body

Parameter name Type IN Required Description
content String body true The content of a specified reply.
sub_uid String body true The account.
attachments List body false The attachment.

Description of attachments

Parameter name Type IN Required Description
file_name String false The file name.
file_url String false The object key of the file.
bucket String false The object bucket of the file.
is_publish Boolean false Indicates whether the reply is visible to the public.
file_type String false The file type.

Return parameter

Parameter name Type Description
result Boolean The operation result.

Request example

POST: /v1.0/iot-01/ticket/feedbacks/FBAY20211129****/operation-reply
{ "body": "Test", "sub_uid": "testuid" }

Return example

{ "msg": null, "code": "200", "result": true, "t": 1638873399101, "success": true }

Error code

For more information, see error code.