Reply to Service Ticket

Last Updated on : 2023-06-20 12:34:14

Use texts and attachments to reply to the service tickets that are to be processed and that are being processed.

API address

POST: /v1.0/iot-01/ticket/feedbacks/{feedback_id}/operation-reply

Parameter name	Type	IN	Required	Description
feedback_id	String	uri	true	The ID of a specified service ticket.

Description of body

Parameter name	Type	IN	Required	Description
content	String	body	true	The content of a specified reply.
sub_uid	String	body	true	The account.
attachments	List	body	false	The attachment.

Description of attachments

Parameter name	Type	Required	Description
file_name	String	false	The file name.
file_url	String	false	The object key of the file.
bucket	String	false	The object bucket of the file.
is_publish	Boolean	false	Indicates whether the reply is visible to the public.
file_type	String	false	The file type.

Parameter name	Type	Description
result	Boolean	The operation result.

POST: /v1.0/iot-01/ticket/feedbacks/FBAY20211129****/operation-reply

{
  "body": "Test",
  "sub_uid": "testuid"
}

{
    "msg": null,
    "code": "200",
    "result": true,
    "t": 1638873399101,
    "success": true
}

For more information, see error code.