Query Service Ticket Status

Last Updated on : 2023-06-20 12:34:14

Get all the status of service tickets.

API address

GET: /v1.0/iot-01/ticket/feedbacks/feedback-state

Return parameter

Parameter name	Type	Description
result	List	The returned result.

Description of result

Parameter name	Type	Description
state_name	String	The status name.
state_code	String	The status of service tickets. Valid values: `Finished`: The service ticket is finished. `PendingUserFeedback`: The user has not submitted a service ticket yet. `PendingUserConfirm`: The service ticket is to be confirmed by the user. `Cancelled`: The service ticket is cancelled. `Processing`: The service ticket is being processed. `WaitingForDistribute`: The service ticket is to be allocated. `Pending`: The service ticket is pending for processing.

Request example

GET: /v1.0/iot-01/ticket/feedbacks/feedback-state

Return example

{
    "result": [
        {
            "state_name": "Finished",
            "state_code": "Finished"
        },
        {
            "state_name": "To be submitted",
            "state_code": "PendingUserFeedback"
        },
        {
            "state_name": "To be confirmed",
            "state_code": "PendingUserConfirm"
        },
        {
            "state_name": "Cancelled",
            "state_code": "Cancelled"
        },
        {
            "state_name": "Processing",
            "state_code": "Processing"
        },
        {
            "state_name": "To be allocated",
            "state_code": "WaitingForDistribute"
        },
        {
            "state_name": "Pending",
            "state_code": "Pending"
        }
    ],
    "t": 1638433860431,
    "success": true
}

Error code

For more information, see error code.

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