Get Message History

Last Updated on : 2023-06-20 12:34:12

Get the message history of a specified service ticket by the ticket ID. You can also change the query range by type.

API address

GET: /v1.0/iot-01/ticket/feedbacks/{feedback_id}/communications

Request parameter

Parameter name	Type	IN	Required	Description
feedback_id	String	uri	true	The ID of a specified service ticket.
query_mode	String	query	true	The type of log. Valid values: `0`: all history. `1`: only contain the message history, excluding operation history.
page_no	Integer	query	false	The page number. Default value: `1`.
page_size	Integer	query	false	The number of items returned on each page. Default value: `10`.
is_asc	Boolean	query	false	Indicates whether to display the items in ascending order of the operation time. Default value: `False`.

Return parameter

Parameter name	Type	Description
result	PageVO	The returned result.

Description of result

Parameter name	Type	Description
total	Integer	The total number of matched results.
list	List	The items on pages.
page_size	Integer	The number of items returned on each page.
has_more	Boolean	Indicates whether additional pages are available.

Description of list

Parameter name	Type	Description
ticket_id	String	The ID of a specified service ticket.
account	String	The requester’s account. For example, a business account or consumer account.
content	Map	The message content.
app_version	String	The version number of the app.
operate	String	The operation type.
operate_at	String	The time of operation.
phone_language	String	The language of the mobile phone.
operator_uid	String	The user ID of a specified operator.
phone_model	String	The model of the mobile phone.
phone_system	String	The operating system of the mobile phone.
time_zone	String	The time zone.
user_type	String	The user type.
nick_name	String	The consumer’s nickname.
company_name	String	The company name.
account_nick_name	String	The account nickname. For a business IoT group, set up the IoT account nickname.

Request example

GET: GET:/v1.0/iot-01/ticket/feedbacks/Noxxxxx/communications?queryMode=1

Return example

{
    "result": {
        "data": [
            {
                "account_nick_name": "",
                "ticket_id": "146****",
                "time_zone": "GMT+8",
                "content": {
                    "state": {
                        "new_val": "Finished",
                        "old_val": "Processing"
                    }
                },
                "operate": "close",
                "operate_at": "1638253350631",
                "user_type": "2",
                "company_name": "",
                "operator_uid": "1111"
            }
        ],
        "page_no": 1,
        "total": 5,
        "has_more": true,
        "page_size": 10
    },
    "t": 1638431068200,
    "success": true
}

Error code

For more information, see error code.

Prev DocFeedback Management

Next DocGet Service Tickets