Cloud Services API ReferenceSmart HomeCustomer FeedbackFeedback ManagementGet User Reviews

Get User Reviews

Last Updated on : 2023-06-20 12:34:14

Get the information about the user's reviews based on the feedback ticket ID.

API address

GET: /v1.0/iot-01/ticket/feedbacks/{feedback_id}/evaluate

Request parameter

Parameter name	Type	IN	Required	Description
feedback_id	String	uri	true	The ID of a specified feedback ticket.

Return parameter

Parameter name	Type	Description
result	EvaluateResVO	The review information. `NULL` will be returned if no review is given.

Description of result

Parameter name	Type	Description
ticket_no	String	The ticket number, equivalent to `feedbackId`.
gmt_create	Long	The timestamp when the user gives a review.
content	String	The content of a review.
resolved	Boolean	Indicates whether the user's problem is resolved.
star	Integer	The star level of a review. Valid values range from `1` to `5`.
labels	List	The label of a review.

Request example

GET: /v1.0/iot-01/ticket/feedbacks/FBAY202210180***/evaluate

Return example

{
    "tid": "9e3fdb274ec911edb3dcfe522c166b05",
    "result": {
        "gmt_create": 1666083938069,
        "star": 5,
        "content": "jdicjd",
        "labels": [
            "Response speed",
            "Customer service",
            "Professional competency",
            "Solution",
            "Product features",
            "Others"
        ],
        "ticket_no": "FBAY202210180***",
        "resolved": true
    },
    "t": 1666086337428,
    "success": true
}

Error code

For more information, see error code.

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