Error Codes

Last Updated on : 2024-04-03 16:25:53download

Error code	Description
101	Network error.
102	Failed to escape JSON data.
103	Failed to access the network due to a networking error.
104	Incorrect system time on the phone causes the SSL certificate to expire.
105	Session information is required for login.
106	An error has occurred while synchronizing input/output data.
1001	A network error has occurred during pairing.
1002	Failed to bind with the gateway during pairing.
1004	Failed to get the token during pairing.
1005	Failed to detect the online status of the device during pairing.
1006	Pairing timeout.
1007	A pairing error has occurred.
1100	Incorrect mobile phone.
1101	Incorrect verification code.
1102	An update error has occurred.
10201	The device is disconnected from the LAN.
10202	The device is disconnected from the cloud.
10203	The device is offline.
11001	The command format is invalid.
11002	The device has been removed.
11004	Incorrect signature.
11005	Failed to send the command.
11009	The data sent to the device is empty.
12001	Failed to parse the data.
12002	The signature does not match.
12003	The data has expired.
12004	The protocol version number does not exist.

Network error codes

Error code	Error message	Cause
50500	Other errors.	Unknown error.
50502	javax.net.ssl.sslhandshakeexception	The incorrect phone system time causes the certificate to expire. The network certificate validation on the phone causes all apps to fail to access the internet. There are issues with load balancing for cloud certificates, causing some users’ phones to fail to access the certificate. Cloud certificate expiration can cause the error 50502. The phone lacks the Tuya-specific CA root certificate. There are issues with the intermediate certificate in the server certificate chain.
50501	Unavailable network.	The phone’s Wi-Fi or mobile network is not turned on, causing network scanning to fail.
50408	timeout	The network request timed out.
50504	unable to resolve host	No internet access.
50503	read timed out	The read request timed out.
50505	failed to connect to…	No network is available.
50506	no route to host
50507	connect timed out
50508	ssl handshake timed out
50509	connection closed by peer	The cloud rejected the request.
50510	stream was reset: protocol_error
50511	canceled	The app locally canceled the network request.
50512	502	The gateway does not work due to cloud problems.
50513	503	An HTTP status code to indicate that the server is not ready to accept requests.
50514	json error	An error has occurred while parsing JSON data.
50515	Hostname …not verified
50516	certificate pinning failure