Device Log Storage

Last Updated on : 2022-10-31 02:24:14download

The device log storage service records data of online-activated devices in real time and securely and flexibly stores the data for a long period (1 month to 36 months), improving data operations capabilities.

For details, please click to view the service link: Device Log Storage service introduction .

Note: Device logs record device use in chronological order. After you enable the service, logs of online-activated devices are stored to the Tuya IoT platform’s Product - Device Logs center.

Service Functions

  • Intelligent management of multiple sub-devices

Log data contains information about the status of all sub-devices that are connected to a large gateway, helping the administrator master the device status and quickly solve device problems.

  • 24-hour device health check

By analyzing log data, you can understand device and consumable usage and provide device maintenance and consumable replacement services to users in a timely manner.

  • Subscription period customization

You can set the service subscription period within the range of 1 month to 36 months. The service is enabled for you immediately after you subscribe to it.

Service Subscription Process

  1. Click to enter the Tuya Value Added Service page. If you have an account, log in with the account. If you do not have an account, click Sign Up to register for an account and then log in.
    Device Log Storage

  2. After entering the value-added service page, select Smart Operation at the top of the page , and then locate Device Log Storage service.
    Click the service cover picture or More to view the service details.
    Click the Subscribe to directly enter the Create Service Order page.
    Device Log Storage

  3. Fill in the purchase information according to the following instructions:
    (1) Select a product for which to enable the device log storage service.
    (2) Select a storage cycle and event types.
    Device Log Storage
    (3) View the charge details, or directly use the price calculator to estimate service charges
    Device Log Storage
    (4) Read Service Contract for Device Log Storage and select the check box. Click Submit Requests.
    Device Log Storage

  4. After you submit an application, Tuya personnel will review and approve your application within three workdays.

FAQs

For more FAQs, visit Tuya Support.