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Q&A
Last Updated on：2024-04-26 08:55:53
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Version issues
- Why cannot panel information (ProductPanelInfoBean) be returned after the SDK updates to v3.34.5?
- "Error occurred after upgrading SDK to version 5.0: 'Null extracted folder for artifact: ResolvedArtifact(componentIdentifier=com.thingclips.smart:thingsmart-login-plug-api:4.5.0-rc.2, variantName=null)"
- What to do when upgrading the SDK to 5.0 causes the prompt "This app is for testing only" to appear each time you open the app?
- After upgrading to SDK 5.0, I no longer have the methods that I used from Tuya internal libraries.
- After upgrading the SDK to version 5.0, the log console keeps prompting "The Smart Life App SDK you are currently using is the development version, with a limit of 100 registered users. Please go to the Tuya IoT platform to purchase the official version to unlock this restriction: https://www.tuya.com/vas/commodity/SDK_APP_CREATE". What should I do?
- What should I do if the feedback-related interface cannot be used after the upgrade?
- "Attribute data@host at AndroidManifest.xml requires a placeholder substitution but no value for <PACKAGE_NAME> is provided." is reported after the Tuya UI package is updated to 3.27.5. What can I do?
- After I upgraded the system to Android 12, Bluetooth pairing was no longer supported. Why?
- I failed to create a scene with delay configurations after I upgraded the SDK version to 3.36.x. Why?
- The gif animations on the panel are not played when I use the SDK 4.0 and BizBundle. What should I do?
- Why can't I find the ISceneService class?
- Now the SDK has been released in version 5.0, removing the security image. I am still using the 3 series SDK. Will there be any issues with using the security image method?
- I was asked to purchase the Official edition of Smart Life App SDK on the Tuya IoT Development Platform. Can I use the originally free SDK versions in the app development?
- After updating Smart Life SDK to 5.0, what can I do when it reports java.lang.UnsatisfiedLinkError: dlopen failed: library "libThingAvLogSDK.so" not found ?
- Currently, the SDK has been released as version 5.0. Will there be future updates for the SDK version 3?
- After the SDK is updated to 3.34.x or above, the following error message is returned during integration: ClassNotFoundException Didn't find class "com.tuya.smart.stat.StatServiceImpl" Didn't find class "com.tuya.smart.hometab.TuyaTabThemeInitPipeLine" Didn't find class "com.tuya.smart.rntab.loader.TYRnTabConfigInitPipeLine". What should I do?
- What should I do if the custom item click event for device details is invalid after the SDK has been updated to version 3.34.x?
SDK issues
- How to use Google Push in Android SDK to make different notification ringtones for pushing home messages and device alarms?
- Why can't the Huawei Hongmeng system find devices?
- Can the country code be changed to 1 when changing the password,but when registering the account I select the country code as 86?
- When I redirect to the cloud storage page, a blank page is displayed. Why?
- After I used the UI BizBundle for theme color configuration, why did the theme color not change?
- When I play back a video stored in the cloud, why is there no sound?
- I used a Tuya SDK for central control without gateway capabilities to connect a device to the network. When I control devices on the panel, the Tuya Smart App receives messages. However, when I control devices on the RN panel in the Tuya Smart App, the panel doesn't receive any MQTT messages. Why?
- When I call the weather API getHomeWeatherDetail(), no data is returned. Why?
- How do I use the RN code on the control panel to jump to the native Android/iOS panel?
- I have turned on Bluetooth on my mobile phone. Why does the panel prompt that Bluetooth is not turned on for the mobile phone?
- What is the logic of returning the home ID when the loginOrRegisterWithUid API is called?
- After I use the IoT SDK to add a warehouse address maven { url 'https://dl.bintray.com/tuyasmartai/sdk' } to the root directory build.gradle, this address cannot be accessed. Why?
- After a theme color configuration BizBundle is integrated, the change does not take effect. Why?
- When I open the device panel, the displayed region is inconsistent with the actual region. What should I do?
- How to deal with frequent calls when using SDK to invoke the getHomeDetail() interface?
- Why cannot I find AbsFamilyService when using the UI BizBundle on Android?
- After I use a UI BizBundle, can I redirect to a customized page?
- How to change the bound email account for the SDK?
SDK running errors
- How to open Android home SDK log?
- Unable to start activity ComponentInfo{com.marvel.biztest5/com.thingclips.smart.device_detail.DeviceDetailActivity}: java.lang.RuntimeException: java.io.FileNotFoundException: thingarchercell_config.json. What should I do?
- After integrating SDK 5.0, the application crashes with the error: java.lang.unsatisfiedLinkError:No implementation found for java.lang.Object com.thingclips.smart.security.jni.SecureNativeApi.doCommandNative. What should I do?
- Why can't the project run even though the AppKey/AppSecret/security package are all correct?
- When registering, if prompted with "The number of registrations has reached the maximum of 100, please upgrade to the full version", what should I do?
- When the following Home SDK APIs are called on Android, the callback is successful. However, the values of properties of bean such as homeID and role are 0 and the REQUEST_CIRCUIT_BREAKER error appears in the log. Why did this happen?
- Why does Android SDK give an error during initialization: err: java.lang.ClassNotFoundException: com.tuya.sdk.log.LogPlugin?
- Why does the Business api: tuya.m.linkage.rule.query API reports "REMOTE_API_RUN_UNKNOW_FAILED server error. Please try again later" when I obtain the scene list?
- Why is an error of deviceBean = null reported during network pairing of a gateway sub-device?
- Why do I still get prompted that I am using an illegal client when I register or log in to my account after completing the configuration of AppKey, AppSecret, and security image?
- What does the error message "TuyaSmartServerManager mqtt dp received topicId: smart/mb/in/6c69e722e2c89f4316il6i errorCode: 12003 errorMsg:cloud command repeat with s:110897 o:1" mean?
- Why is SDK_USER_REGISTER_CODE_SEND_LIMI returned when I request a verification code?
- Question about "Session has expired, please log in again"
- Why is "errorocde=-20002" returned when I call the cloud storage API playCloudDataWithStartTime?
- Why is "error:attribute android:preserveLegacyExternalStorage not found." displayed?
- When I pair a beacon device, the error message "startActivator fail:205501,msg:ISSUE_BEACON_KEY_ERROR_MSG" is displayed. Why?
- How do I deal with a signature error or a permission verification failure?
- he app crashes on an Android 14 device with the error: "SecurityException RECEIVER_EXPORTED or RECEIVER_NOT_EXPORTED." What should I do?
- How to deal with frequent calls when using SDK to invoke the getHomeDetail() interface?
- Why does it prompt for phone number input error when calling the interface to send phone number verification code?
- "Error occurred after upgrading SDK to version 5.0: 'Null extracted folder for artifact: ResolvedArtifact(componentIdentifier=com.thingclips.smart:thingsmart-login-plug-api:4.5.0-rc.2, variantName=null)"
- When the number of registered users reaches 100, what kind of prompt will be shown when someone tries to register again in the development version of the App?
Platform operational issues
- Why does the device message push prompt "Device quantity exceeds the limit"?
- Why does the GIF image of the networking guide configured on the IoT platform show blank?
- I uploaded a Gif dynamic image in the IoT network distribution function. Why is a static image displayed on Android?
- Where can I download the DEMO code of Tuya Smart Home SDK?
- I was asked to purchase the Official edition of Smart Life App SDK on the Tuya IoT Development Platform. Can I use the originally free SDK versions in the app development?
- How do I get a Google play signature?
- I have associated a cloud development project with the App SDK. After I synchronized my registered account by using the cloud platform API, I still couldn't log in to the SDK. Why?
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