Global Error Codes

Last Updated on : 2023-10-09 01:57:20download

If errors occur when you make API requests, custom error messages will be returned. This section describes the global error codes.

You can also submit a ticket to request technical support.

Error codes	Error message	Description
500	system error,please contact the admin	A system error occurs while processing your request. Contact your administrator.
1000	data not exist	The required data does not exist.
1001	secret invalid	The key is illegal.
1002	access_token is null	The access token is empty.
1003	grant type invalid	The grant type is invalid.
1004	sign invalid	The signature is invalid.
1005	Appkey invalid	The Appkey is invalid.
1006	not support content type	The content type is not supported.
1007	not support Appkey	The Appkey is not supported. Use the key generated in the cloud.
1010	token is expired	The token has expired.
1011	token invalid	The token is invalid.
1012	token status is invalid	The token status is invalid.
1013	request time is invalid	The request time is invalid.
1100	params is empty	The required parameter is empty.
1101	params range invalid	The range of the parameter values is invalid.
1102	params is null	The parameter is null.
1103	commands issue error	Failed to send the command.
1104	type is incorrect	The type is incorrect.
1105	missing the header	The header is required.
1106	permission deny	Certain permissions are required.
1107	code invalid	The code is invalid.
1113	please upgrade to the commercial version.	The number of users for trial has exceeded the upper limit of 10. Upgrade to the edition for commercial purposes to support more users.
2001	device is offline	The device has been offline.
2002	this user does not have any devices	The user does not have a device.
2003	function not support	The command is not supported.
2004	not support the lock type	The lock type is not supported.
2005	product not exist	The product does not exist.
2006	user not exist	The user does not exist.
2007	device token expired	The device token has expired.
2008	command or value not support	The command or value is not supported.
2009	not support this device	The device type is not supported.
2010	device not exist	The required device does not exist.
2012	application not support	The application is not supported.
2013	add timer failed	Failed to add a scheduled task.
2014	this device does not have any timers	The device does not have a scheduled task.
2015	this category is not supported	The category is not supported.