Cloud Services

Last Updated on : 2024-04-11 10:25:11download

Based on the global public cloud, Tuya is committed to providing safe, stable, and fast global IoT cloud services with the interconnection of smart scenes and smart devices. The platform is capable of concurrently processing more than 100 million concurrent requests, providing users with highly stable uninterrupted computing services. Deployed across global service nodes of different public cloud service providers, the platform allows users to access the nearest available service node and enjoy efficient and stable smart device experiences.

Global deployment

  • Wide coverage

    In consideration of the international market, the distribution of submarine optical fiber cables, and actual testing results, Tuya has deployed six data centers worldwide: China Data Center, Eastern America Data Center, Western America Data Center, Central Europe Data Center, Western Europe Data Center, and India Data Center. Data access is accelerated in regions such as Hong Kong and Japan. High availability of services is ensured. It enables your products to be accessed in most populous countries and cities.

  • Multiple data centers

    Automatically select the data center nearest to users’ geographic locations, to guarantee a fast response time with the smallest data link. For more information, see Data Center. Data centers are deployed as follows.

    Service coverage area Data center location
    China Data Center Tencent Cloud data center in Shanghai
    Western America Data Center Amazon Web Services (AWS) data center in Oregon
    Eastern America Data Center Microsoft Azure data center in Virginia
    Central Europe Data Center AWS data center in Frankfurt
    Western Europe Data Center Microsoft Azure data center in Amsterdam
    India Data Center AWS data center in Mumbai

    In addition, Tuya has other available data centers in regions such as Hong Kong, Singapore, Tokyo, and São Paulo. Therefore, your services can be automatically scaled as needed depending on your service locations. For more information about the country codes that represent the countries or regions supported by each data center, see Mappings Between OEM App Accounts and Data Centers.

Global acceleration

  • High-speed networking

    In mainland China, Tuya has reached in-depth cooperation with Tencent Cloud and shares the same performance of network links as Tencent. In other countries or regions, Amazon Web Services (AWS) cloud services are deployed with data centers hosted in multiple cities worldwide, which allows users to access the nearest available nodes.

  • Acceleration service

    Access to Tuya’s global services is accelerated by content delivery network (CDN) nodes widely distributed in more than 500 cities in mainland China and more than 100 cities in countries or regions outside mainland China. Tuya also employs localized acceleration services for the domain name system (DNS) and short message service (SMS) provided by different carriers around the world to extend your global reach.

  • Data drift

    Tuya’s proprietary algorithms allow enterprises to release products and view business data on a global scale. Secure and stable cloud services can be delivered to all countries and regions.


  • High availability

    With a distributed microservice architecture, Tuya can implement auto-scaling to adapt to business peaks. The modular architecture enables scaling out and hot swapping of business modules.

  • Hot deployment

    Even if new features are weekly released, Tuya applies a service-based code release mechanism to create a smooth experience without data loss in device control commands.

  • Huge data processing

    Tuya’s core R&D team has rich experience in the architecture building and processing of large amounts of data. Currently, Tuya can process AI voice interactions more than 122 million times per day.

Network acceleration

  • DNS acceleration

    • Tuya accelerates DNS resolution for global customers from different major cities based on their mobile network carriers.
    • Tuya’s automated algorithm mechanism can maximize the stability of DNS resolution to prevent Border Gateway Protocol (BGP) hijacking.
  • CDN acceleration

    • CDN nodes in mainland China:

      • CDN nodes are deployed in more than 500 cities in mainland China and deliver the same performance of network acceleration as Tencent.
      • Acceleration stability is monitored in real time through autonomous monitoring services.
    • Acceleration nodes in countries and regions outside mainland China:

      • North America: Ashburn, Virginia; Atlanta, Georgia; Chicago, Illinois; Dallas-Fort Worth, Texas; Hayward, California; Jacksonville, Florida; San Francisco, California; Miami, Florida; New York, New York State; Newark, New Jersey; Palo Alto, California; San Jose, California; Seattle, Washington; South Bend, Indiana; and St. Louis, Missouri.
      • South America: Rio de Janeiro, Brazil; and São Paulo, Brazil.
      • Europe, Middle East, and Africa: Amsterdam, Netherlands; Dublin, Ireland; Frankfurt, Germany; London, UK; Madrid, Spain; Marseille, France; Milan, Italy; Paris, France; Stockholm, Sweden; and Warsaw, Poland.
      • Asia-Pacific: Hong Kong, China; Taipei, Taiwan, China; Chennai, India; Mumbai, India; New Delhi, India; Manila, Philippines; Seoul, South Korea; Singapore; Melbourne, Australia; Sydney, Australia; Osaka, Japan; and Tokyo, Japan.
  • Global networking report

    • The response time in Chinese cities is less than 40 ms (0.04 s).

    • The response time in Asian cities is less than 80 ms (0.08 s).

    • The response time in Europe and America is less than 90 ms (0.09 s).

    • The response time in the Middle East and Africa is also acceptable.

      The server connection speed listed in the following table comes from a third-party testing service provider. Due to network quality fluctuations, there might be a minor deviation.

      Area Country/region City/province Server connection speed (ms)
      Asia China Hangzhou 3
      Asia China Jiangsu 9
      Asia China Hunan 21
      Asia China Sichuan 40
      Asia China Guangzhou 25
      Asia China Shanghai 7
      Asia China Shenzhen 31
      Asia China Guangxi 31
      Asia China Yunnan 38
      Asia China Fujian 20
      Asia Hong Kong SAR, China Hong Kong 49
      Asia Japan Tokyo 73
      Asia Republic of Korea Seoul 68
      Europe Germany Munich 6.152
      Europe Germany Cologne 4.078
      Europe Germany Frankfurt 0.629
      Europe Germany Berlin 16.145
      Europe Spain Madrid 34.787
      Europe France Lille 14.909
      Europe Italy Milan 10.143
      Europe Italy Padova 53.637
      Europe Italy Rome 22.347
      Europe Turkey Istanbul 46.642
      Europe Norway Oslo 30.707
      Middle East United Arab Emirates Dubai 152.772
      Middle East Saudi Arabia Riyadh 81.425
      Middle East Israel Kiryat Matalon 53.221
      Africa South Africa Durban 330.413
      Africa South Africa Cape Town 298.473
      Africa South Africa Johannesburg 319.452
      North America United States Santa Ana 29
      North America United States Kansas 35
      North America United States Los Angeles 38
      North America United States San Jose 23
      North America United States Atlanta 70.117
      North America United States Boulder 36.056
      North America United States Boston 74.252
      North America United States Chicago 88.373
      North America Canada Vancouver 12.916
      North America Canada Toronto 87.596
      South America Argentina Buenos Aires 203
      South America Brazil São Paulo 179
      South America Brazil Alegre 220
      Oceania Australia Perth 227


  • OpenAPI

    Tuya supports API requests over multiple protocols such as HTTP/HTTPS, MQTT, and WebSocket. You can export your own business data at your convenience.

  • Partners

    Tuya allows you to integrate with multiple platforms such as Amazon Alexa, Google Assistant, and Tencent’s WeChat.


Data security

  • User device security

    Tuya provides an end-to-end five-layer security mechanism to guarantee the security of smart devices.

  • Enterprise data security

    Tuya isolates your business data from other enterprises to ensure your data security. Sensitive data is encrypted. Different data storage services are provided to support respective business scenarios.

Service security

Tuya provides cloud services with financial-grade security, and your data is secured by a comprehensive protection system. Tuya has established security measures such as real-time log analytics, intrusion prevention, risk perception capability, and security management system. Also, implement technical solutions of communication and data security, including data encryption, identity verification, dynamic password, channel encryption, security chip, and virtual devices.

  • Data encryption: The communication content is fully encrypted according to the Advanced Encryption Standard (AES). Even if a device is lost, the content cannot be cracked.
  • Identity verification: Tuya’s proprietary algorithm guarantees data isolation and strengthens the identity verification.
  • Dynamic password: A password is assigned dynamically. Even if the algorithm is cracked, the service security is guaranteed.
  • Channel encryption: The data is transmitted in a safe channel that is fully encrypted with Transport Layer Security (TLS).
  • Security chip: A separate security chip protects the hardware keys.
  • Virtual device: With unique virtual device protection, a device can be recovered immediately after being attacked.
  • Cooperation with security agencies: Tuya has been working with professional security agencies to build a continuously iterated security system.