FAQs

Electrical solutions

Sockets

• Are the voltage, current, and power in the power statistics updated in real time?
• What is the calibration standard of a power statistics socket?
• How do I configure overcurrent protection for a socket?
• How many gangs do the no-code development solutions of the Wi-Fi power strips support?
• I have enabled the power-off memory function for a device. Why doesn’t the device restore to its state before power-off?
• Can a single socket be configured to use the same indicator as the network indicator?
• Do I need to connect an MCU to my power strip?

For more questions about outlets, see Outlets.

Switches

• What are the differences between the zero live wire switch and the single live wire switch?
• How many gangs does a plug-and-play switch support?
• Do Tuya Wi-Fi switches support dual-control?
• How many gangs does a Wi-Fi switch with an indicator support?
• Does a wall switch support dual-control?
• How do I prevent false triggering of a touch switch?

For more questions about switches, see Switch.

Lighting solutions

Wi-Fi lights

• Why does a Wi-Fi lamp blink in low brightness?
• What are the requirements for using LDO to power Wi-Fi modules?
• Why does the Wi-Fi light suddenly come on?
• Where is a Wi-Fi module installed in a sphere lamp?
• What is the power-off memory feature of a Wi-Fi lamp?

For more questions about Wi-Fi lights, see Wi-Fi Light.

Bluetooth lights

• Can I control a Bluetooth lamp remotely?
• What is the maximum driving frequency that the Bluetooth light can be set to?
• Is the protocol of Bluetooth mesh smart lighting module standard or Tuya-defined?
• Do Bluetooth lamps support constant current drivers?
• Does a Bluetooth lamp support local execution at a scheduled time?
• Do Bluetooth lamps support the CCT solution?
• Which pins of a Bluetooth CW lamp’s CCT firmware adjust the brightness and color temperature?

Zigbee lights

• What is the algorithm of Tuya Zigbee lighting scene data compression?
• Why does the Tuya Zigbee solution automatically quit the pairing if it has not found the network for a period of time?

For more questions about lights, see Other Issues of Lighting.

Locks

Wi-Fi locks

• What is the communication distance of a Wi-Fi door lock?
• How many temporary passwords can I create for a Wi-Fi door lock?
• What is the communication logic of the non-keep-alive Wi-Fi door lock solution (basic version)?
• Does a Wi-Fi door lock support the display of door opening records?
• How does a Wi-Fi door lock achieve low power consumption?
• How to test a Wi-Fi door lock?
• What if the Wi-Fi door lock requires an external antenna?
• What should I pay attention to when reporting Wi-Fi door locks in real time?
• Does the Wi-Fi module of a door lock have an information cache mechanism?

For more questions about Wi-Fi door locks, see Product Solution for Wi-Fi Locks.

Zigbee locks

• What are the advantages and disadvantages of Tuya plug-and-play Zigbee smart door locks?
• What is the wake-up pin of Zigbee door lock GPIO wake-up firmware? What circumstances is wake-up effective?
• How to realize the low power consumption of a Zigbee door lock?
• What is the principle of temporary passwords for Zigbee connection?
• What is the difference between serial port wake-up firmware and GPIO wake-up firmware of a Zigbee door lock?
• Hong long is the interval for sending heartbeat packets of a Zigbee door lock?
• How to realize offline mechanism of a Zigbee door lock?
• What is the process when Zigbee door lock updates MCU firmware over the air (OTA)?

For more questions about Zigbee door locks, see Product Solution for Zigbee Locks.

Bluetooth locks

• What are the current docking methods for Bluetooth door locks?
• How to ship Bluetooth door locks with different docking methods after mass production?
• What is the general baud rate of the serial protocol of Bluetooth door lock?
• What are the types of member permissions for Bluetooth door locks?
• If the entry of an unlocking method for the Bluetooth door lock is canceled on the mobile app, does the door lock need to reply?
• Does the Bluetooth door lock app require a mobile phone to connect to the external network when operating Bluetooth to unlock?
• Why does the Bluetooth unlock record report not show the door opener?

For more questions about Bluetooth door locks, see Product Solution for Bluetooth Locks.

NB-IoT locks

• What are the application scenarios of Tuya plug-and-play NB-IoT smart door locks?
• What are the advantages of NB-IoT smart door locks?
• Which customers does a plug-and-play NB-IoT smart door lock apply to?
• What are the advantages and disadvantages of Tuya plug-and-play NB-IoT smart door locks?

Other issues of locks

• What are Tuya’s door lock solutions?
• How many types of communication locks does Tuya have?
• What functions does Tuya smart lock support?

For more questions about door locks, see Product Solution for Locks.

Robot vacuums

• What are the docking solutions of the sweeper?
• What is the difference between cleaning time and total cleaning time?
• When is the map parameter (map_config) DP reported to be valid?
• What does the Tuya server use to store map data?
• Must the working mode and working status be issuable and reportable?
• Will heartbeat closing during streaming data transmission affect the original heartbeat mechanism?

For more questions about robot vacuums, see Robot Vacuum.