FAQ on SmartLife App

Device networking

• My device failed to be paired, but I do not know how to reset the device to start pairing. How can I deal with this problem?
• How can I deal with a disconnected device?
• The indicator turns steady on from flashing after device pairing, but the pairing still failed at the end. How can I deal with this problem?
• How can I set different SSIDs for the 2.4 GHz and 5 GHz bands of a general router?
• How can I troubleshoot failed device pairing?
• A device becomes offline after a power outage or network disconnection, but why cannot the device automatically reconnect to the network after network recovery?

App usage

• What features and their usage quotas does the SmartLife app support?
• Why is a scheduled task still able to be triggered after I delete it from my device?
• How can I restore default settings for my faulty device?
• Why cannot push notifications be received?
• What can I do if tap-to-run and automation scenes cannot be executed as expected?
• What can I do if scheduled tasks cannot be executed as expected?
• What can I do if a firmware update failed?
• Why cannot I share a device with other members or add these members to my home?
• How can I configure tap-to-run and automation scenes?
• How can I download cloud-stored videos of an IPC?
• Can I view cloud-stored videos of an IPC by using my computer?
• Does the SmartLife app support iPad?

Third-party voice assistants

• A device can be controlled by the app, but cannot be controlled by a third-party voice assistant. How can I deal with this problem?
• What voice commands does Alexa Echo support?
• What voice commands does Google Assistant support?
• Do Zigbee products support voice control?
• Do the groups created on the app support voice control with Alexa, Google Assistant, or IFTTT?
• A tap-to-run scene is added to and deleted from Siri. Later, I add a scene with the same name to Siri. Why does the system indicate that the scene name already exists?
• Can a smart device access a third-party voice assistant without additional settings?
• Why does a smart speaker neither indicate a successful operation nor return an error message after it is used to control devices or smart scenes?
• Why does the system indicate that the username or password is incorrect when I bind voice skills immediately after an account is registered?