With diversified devices and industry accumulation, Tuya IoT Cloud fully opens basic IoT capabilities such as device management, scenario automation, and data analytics, as well as industrial services.

Cloud Development

Services

IoT Core

Global IoT SIM Card

Device Log

IoT Video Live Stream

Email Service

Voice Message Service

SMS Service

Mobile Push Service

More Services

Applications

Data Visualization

Data Dashboard

Big Data Development

Solutions

Hospitality PaaS

Smart Residential

Commercial Lighting

Docs

Documentation

Guides, demos, and API references for full-link IoT services.

See All Docs

Quick Start

Five-Minutes-Quickstart

Cloud Development Introduction

Cloud Development Guide

Tuya IoT App Development

Help Center

Tutorials and Tools

Demo

Tuya Wind IDE

Module Debugging Assistant

Video Tutorial

Service and Support

Hardware Product Testing

Hardware Product Certifications

Industrial Designs

Successful Stories

Partner

Go to IoT Platform

Cancel

Tuya IoT Development Platform

Search by title

Multilingual Settings

Tuya IoT Development PlatformApp DevelopmentAll-in-One AppSmart LifeFAQ

FAQ on Smart Life App

Last Updated on : 2021-11-05 11:10:24download

Device networking

My device failed to be paired, but I do not know how to reset the device to start pairing. How can I deal with this problem?
How can I deal with a disconnected device?
The indicator turns steady on from flashing after device pairing, but the pairing still failed at the end. How can I deal with this problem?
How can I set different SSIDs for the 2.4 GHz and 5 GHz bands of a general router?
How can I troubleshoot failed device pairing?
A device becomes offline after a power outage or network disconnection, but why cannot the device automatically reconnect to the network after network recovery?

App usage

What features and their usage quotas does the Smart Life app support?
Why is a scheduled task still able to be triggered after I delete it from my device?
How can I restore default settings for my faulty device?
Why cannot push notifications be received?
What can I do if tap-to-run and automation scenes cannot be executed as expected?
What can I do if scheduled tasks cannot be executed as expected?
What can I do if a firmware update failed?
Why cannot I share a device with other members or add these members to my home?
How can I configure tap-to-run and automation scenes?
How can I download cloud-stored videos of an IPC?
Can I view cloud-stored videos of an IPC by using my computer?
Does the Smart Life app support iPad?

Third-party voice assistants

A device can be controlled by the app, but cannot be controlled by a third-party voice assistant. How can I deal with this problem?
What voice commands does Alexa Echo support?
What voice commands does Google Assistant support?
Do Zigbee products support voice control?
Do the groups created on the app support voice control with Alexa, Google Assistant, or IFTTT?
A tap-to-run scene is added to and deleted from Siri. Later, I add a scene with the same name to Siri. Why does the system indicate that the scene name already exists?
Can a smart device access a third-party voice assistant without additional settings?
Why does a smart speaker neither indicate a successful operation nor return an error message after it is used to control devices or smart scenes?
Why does the system indicate that the username or password is incorrect when I bind voice skills immediately after an account is registered?