Billing Method

Last Updated on : 2024-11-15 05:52:00download

This topic describes how to purchase, update, and renew the data intelligence operation, including the billing methods and service details.

Product purchase, update, and renewal

Purchase

Purchase the product using your main account on Tuya Developer Platform. The app and product IDs are created under this account.

Log in to Tuya Developer Platform and select VAS from the left navigation bar.
Select Data intelligence operation.
Contact the platform operation team, select an appropriate package, and assess any custom requirements.
Choose one of two purchasing methods: Buy a membership bundle or buy services individually.
Submit the order and complete the payment online.
Contact the platform operation team to activate the related SaaS account.

If you need custom labels or tracking points, or if your app has a high number of monthly active users (MAUs), contact the platform operation team first to get a quotation based on your order.

Update

If your MAUs increase or if you want advanced features, update your existing version or value-added services (VAS). Contact the platform operation team to update your service. The new bundle takes effect immediately and expires on the same date as the original bundle. You only need to pay the difference in cost for the remaining time.

Renewal

Before renewing your service, contact the platform operation team to check your current MAUs and select an appropriate bundle. If you do not renew your service on time, the service will be suspended upon expiration, and related data will be cleared after a specified period.

Billing

Version	Duration	MAU limit	Fee (USD)
Basic	1 year	< 30,000	4,250
Standard	1 year	30,000 to 50,000	7,000
Premium	1 year	50,000 to 100,000	12,500
Professional	1 year	> 100,000	Contact sales for a discount.

Version comparison

Feature	Basic	Advanced	Professional	Flagship
User segmentation	✅	✅	✅	✅
Unsubscribed user management	✅	✅	✅	✅
Personal profile	✅	✅	✅	✅
Operation plan	✅	✅	✅	✅
Automated marketing	✅	✅	✅	✅
Material management	✅	✅	✅	✅
Marketing effect analytics	✅	✅	✅	✅
Questionnaire management (VAS)	❌ Available separately	✅	✅	✅
Data insights (VAS)	❌ Available separately	✅	✅	✅
Voice of the customer (VAS)	❌ Available separately	✅ Basic quota included	✅ Basic quota included	✅ Basic quota included
Email quota (VAS)	100,000 emails included	1,000,000 emails included	2,000,000 emails included	Contact sales to determine the quota
Custom labels & tracking	Quoted based on your order	Quoted based on your order	Quoted based on your order	Quoted based on your order

VAS

Service	Fees
Questionnaire management	Basic: USD1,500/year Advanced and above: Included
Data insights	Basic: USD2,500/year Advanced and above: Included
Voice of the customer	Basic: Purchase required Advanced and above: Basic quota included
Email	Additional emails beyond the included quota cost USD0.60 for every 1,000 emails. Make purchases on the platform. Ensure sufficient email quota before launching a marketing campaign to avoid delivery failures.

Service content

Service module	Service content	Description
User segmentation	Recommended user segments	Provides predefined user segments that you can use directly or after fine-tuning the rules.
	Self-defined user segments	Allows you to create user segments by filtering user labels and behaviors.
	User segment import	Allows you to upload a batch of users, and the system identifies whether they are app users based on email or user ID. Non-app users are limited to email channel use only.
	Custom labels and tracking	Allows you to create new user segments with custom labels and tracking points. The cost for these customizations depends on your order.
Unsubscribed user management	Email unsubscription	Users who unsubscribed from your marketing emails by clicking the unsubscribe link.
Unsubscribed user management	Manual addition	Users who added your marketing emails to a blocklist.
Personal profile	Personal label	Allows you to view personal labels for all users and user segments, who have given permission to use their data.
Personal profile	User behavior tracking	Allows you to track user behavior for the past 7 days and customize tracking points.
Operation plan	Operation template	Provides scenario-based templates that are ready to use.
	App dialog	Triggered by app user actions or device events (available in the advanced edition and above).
	Email	Triggered in real time by app user actions or device events (available in the advanced edition and above). Also supports scheduled triggers.
	App banner	Displays banners to selected user segments, filtered by app user actions.
	Splash screen	Displays a full-screen message on the splash screen to selected user segments, filtered by app user actions.
	App review request	Triggered by app user actions or device events (available in the advanced edition and above).
	App push notification	Triggered in real time by app user actions or device events (available in the advanced edition and above). Also supports scheduled triggers.
Automated marketing	Automated marketing	Allows you to create a code-free workflow for marketing to users in different phases.
Material management	Custom email creation	Allows you to design visually appealing emails without any coding.
Material management	HTML email import	Allows you to import emails created on other platforms using HTML.
Marketing effect analytics	Operation effect analytics	Allows you to evaluate the performance of operational activities by tracking indicators such as exposure, clicks, and goal completion rates.
Marketing effect analytics	Automated marketing effect analytics	Allows you to monitor the marketing effect at each node.
Questionnaire management	Questionnaire management	Allows you to create and deploy simple questionnaires within the app.
Data insights	App user analytics	Allows you to analyze trends in new and active users, user retention, user demographics, and user lifecycle in the app.
Data insights	Device analytics	Allows you to analyze trends in device activation and usage, feature utilization, device retention, and regional distribution.
Voice of the customer	Amazon product review analytics	Allows you to analyze Amazon product reviews with AI models. You will get information including user demographics, times and locations of use, scenarios, and product pros and cons, along with AI-generated recommendations.
	Product user feedback analytics	Allows you to analyze user feedback on products with AI models, identify detailed issues, and make visual queries.
	App user feedback analytics	Allows you to analyze app user feedback with AI models to identify detailed issues. You can apply the analytics results to targeted user segments to implement relevant operation strategies.

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