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Update an App on App Store

Last Updated on : 2022-02-07 07:31:52download

This topic describes how to update a Tuya-powered OEM app for your brand on Apple’s App Store.

Preparation

  • Submit a ticket to let Tuya configure the review mode, and inform Tuya of the time when the request for review will be submitted to the App Store.

  • Rebuild the app. After the review mode is configured, create a demo video and preview images. Then, go to the Tuya IoT Development Platform to get the installation package to be launched on the App Store.

    Update an App on App Store

Step 1: Create version and enter version details

  1. Log in to App Store Connect with your Apple Store Developer account, select the target app, and then click Next.

    Update an App on App Store

  2. Click VERSION OR PLATFORM and select iOS to create a version. Use the same version number as that created on the Tuya IoT Development Platform.

    Update an App on App Store
  3. Enter information in the field What’s New in this Version for the new version. If the app supports multiple languages, switch between the languages and set this field. Then, click Save in the top right corner of the page.

  4. Choose App Review Information > Sign-in required and check whether the account below this checkbox is linked with a smart device. This device must be the same as that used to prepare preview images mentioned in the Preparation section. This device must stay online during the review.

  5. Check whether the demo video denoted in the Notes field can be normally played back. The device shown in the demo video must be the same as that mentioned in Step 4. If not, use the required device to make a new video, upload it to YouTube, get its URL, and then enter the URL in Notes. The following video is used as an example.

  6. Set privacy information for the app.

    Starting from December 08, 2020, the user data to be collected and used by an app must be disclosed before the app can be launched or updated on the App Store. The following content only needs to be set once and will not be required in subsequent updates.

Set data collection

  • Perform the following steps to set Data Collection:

    Update an App on App Store

    Update an App on App Store

    Update an App on App Store

    Update an App on App Store

    Update an App on App Store

    If your OEM app does not support voice services, skip the Audio Data option.

    Update an App on App Store

    The Device ID option represents an iOS device that runs the app rather than a smart device to be controlled by the app.

  • Click Save to show the following result.

    Update an App on App Store

  • Click Set Up Email Address and other data types to set the purpose of data collection.

Set purpose of data collection

  • Set the purpose of the data to be collected.

    Update an App on App Store

  • Select Yes to link the email addresses collected from this app with the identities of users.

    Update an App on App Store

    Update an App on App Store

    Update an App on App Store

    Update an App on App Store

  • Select No, so the email addresses collected from the app will not be linked with the identities of users.

  • Other data types are similar to the preceding settings, as described in the following table.

    If your OEM app does not support voice services, skip the Audio Data option.

    Data type Purpose Data linked to users Tracking
    Email address Analytics and app features Yes No
    Mobile phone number Analytics and app features Yes No
    Precise location App features Yes No
    Rough location App features Yes No
    Photos or videos App features Yes No
    Audio data App features No No
    Customer support App features Yes No
    Other content of users App features Yes No
    The user ID. Analytics and app features Yes No
    Product interaction Analytics Yes No
    Crash data App features Yes No
    Performance data App features No No
  • Save the settings to see the following result.

    Update an App on App Store

    If your OEM app does not provide voice capabilities, the Data Not Linked to You section does not display User Content.

    Update an App on App Store

  • Click Publish.

Step 2: Upload the app package

Method 1: Tuya IoT Development Platform

  1. Log in to the Tuya IoT Development Platform.

  2. Go to the Launch App step, set Launch Method to Automatic Upload, and then click Upload Installation Package.

    Update an App on App Store

  3. In the dialog box that appears, enter the Apple ID and app-specific password to upload the package to App Store Connect.

    Update an App on App Store

Method 2: Transporter

Do not use the Application Loader tool for the upload. Otherwise, certain unknown issues might cause the upload to be failed. Instead, use the newly launched Transporter tool to upload the package.

  1. Use a Mac computer to log in to the Transporter app.

    Update an App on App Store
  2. Click ADD APP and select the prepared official version of the app installation package suffixed with .ipa.

    Update an App on App Store
  3. Click DELIVER. If the package upload is stuck, try again.

    Update an App on App Store
  4. After the app installation package is uploaded, wait for 15 to 60 minutes, return to the App Store Connect page, select this installation package in the Build section, and then click Complete.

    Update an App on App Store

Step 3: Submit review information

Click Submit for Review in the top right corner of the page to submit all information.

It takes one to three workdays to complete the review. The approved app will be automatically launched on the App Store. An approval notification will be sent to the contact email address.

You can contact Tuya to request support if any problem arises when you launch an app.