Last Updated on : 2023-09-28 09:42:48download
This topic guides you through FAQs about Wi-Fi locks.
A dozen of services are available, such as OEM App, app launch, OEM app update, app mall, Siri access, Widget access, and Apple Watch access.
Yes. You can use the OEM App.
After the device is connected during the first pairing, wait a few seconds for power off. After the interaction is completed during the power supply process, you can set the network status to
3 (meaning to connect to the router) and then cut off the power. It is more reliable to adopt a timeout mechanism.
Check whether the door lock uses a Wi-Fi protocol.
Make sure that the steps on the app and door lock are correct and you follow the instructions.
On the app, you can try switching the fast pairing mode (the indicator light blinks quickly) to the compatibility mode (the indicator light blinks slowly). Follow the instructions and perform operations on the device.
Check whether the network works properly. Currently, only a 2.4 GHz Wi-Fi network is supported.
If the pairing still fails, you can move the router closer to the door lock.
You can pull the log data and connect the user I/O ports.
If a paired device is removed and cannot be connected to the network, check whether the product ID (PID) exists and whether the number of data points (DPs) exceeds 30.
+900 mechanism. In order to save space, the password is sent in the form of
x − 900. Therefore, add
900 to the number, in order to show the name of the unlocking password during data reporting.
You need to know the conversions between states. The 10 passwords refer to valid ones, including those that have not taken effect, are to be sent, in use, and to be deleted. If a password expires or is deleted, it becomes invalid.
The Greenwich Mean Time (GMT) is used.
For security reasons, restrictions have been specially made. We recommend that you should not view the plain text password. Once you create a password on the app, you cannot get the password from the server. You can name the password content when available.
Logically for efficiency, the door can be opened first, and the password is synchronized later. Voice reminders can be considered for new passwords.
Tuya serial number: the serial number of the specified temporary password stored by the Tuya platform, so that the platform can store data logic.
Server serial number: used to record the number of content data changes of the temporary password number, including changes in non-password data such as start and end time, as well as password name.
Door lock manufacturer number: the serial number of the specified temporary password stored in the door lock. This value is used to display the serial number of the unlocking records of the temporary password.
Check whether the local time of the door lock is correct, and whether the real-time clock (RTC) works properly.
A dynamic password is valid for five minutes. Check whether the password was obtained within the last 5 minutes.
Perform another device pairing operation and try again.
If the issue persists after you troubleshoot the local clock, provide your virtual ID and contact Tuya’s field application engineers (FAEs).
On the Tuya IoT Development Platform, you can add an alert to the PID of this Wi-Fi door lock. If you do not find the alert settings feature under your account, your account level might not meet the requirements. Contact business or operations staff to upgrade your account.
DP 49 and DP 50 are used together. After the device is paired for the first time, DP 49 shall be reported as a failure. The cloud will issue a command containing a key. After receiving it, the MCU will store the key content and reply with DP 49. When you open the door on the app panel, the cloud will send DP 50. The MCU compares the key content of DP 50 with the locally stored key and replies based on the actual results.
In addition, cloud keys are updated regularly. Any time the door lock receives the DP 49 sent by the cloud, the local key shall be updated and stored.
This depends on the settings of level triggering and edge triggering.
The alert DP starts from
Currently, navigating to the unlock record list of a certain product is not supported. You can only navigate to the device panel.
Check whether the DP of triggering the alert is reported as expected. You can enter the device ID on the Device Details page of the Tuya IoT Development Platform to find out more.
Check the app settings and whether the phone permission settings are turned on.
Perform the following steps:
The door lock already has an active fingerprint or password, numbered X.
Open the app, assign the X number to a username in the member management center, and then mark the number X as a duress alarm.
Use this X unlocking method on the door lock to open the door once.
Check the events in the duress alarm records on the app.
The alerts on the app panel can only be displayed after the MCU reports the DPs. Regarding the alert push notifications in the notification bar of the mobile phone, you can set the alerts in the cloud configuration of the Tuya IoT Development Platform. Then, notify Tuya’s project manager for review before the push notifications can be sent. In addition, enable message push permissions. Tuya IoT Cloud matches scene linkage rules to send push notifications. That is, match and determine whether the DPs reported by the MCU meet the linkage requirements.
Go to the Tuya IoT Development Platform, choose Product > Device Details, enter the device ID, and check whether the unlocking record DP is reported in the logs. If there is a record in the log but not displayed on the app, feel free to contact Tuya’s project manager or FAE to resolve it. (When creating a product, the project manager needs to configure and activate backend record-type data). If this DP log does not exist in the backend, check the data transmission status. For example, check whether the data is reported correctly after the device is connected to the internet. The Wi-Fi networking mechanism has a 10-second timeout and a 2 to 3-second duration to get connected.
If the local time exceeds the current time (illegal time), the server time is automatically uploaded.
A Wi-Fi door lock can store up to 20 items of unlocking records.
Configure the OTA updates of the Wi-Fi module on the Tuya IoT Development Platform. After the configuration is completed, the prototypes in the allowlist need to be tested first. After passing the test, the firmware can be released for bulk OTA updates. Users can use the app to perform OTA updates of the Wi-Fi module that is built in the door lock.
Note: Different unlocking numbers actually correspond to different users. Therefore, people can be distinguished based on different unlocking numbers. Specified linkage events can be executed depending on the user who opens the door.
In an app built after the second half of 2019, Wi-Fi door locks provide a linkage feature called Family Member Going Home. Users do not need to configure a specific unlock ID, but only select the home members. How-to: Open the Smart Life app, choose Scene > Automation > + in the top right corner, and tap Family Member Going Home.
Confirm that the door lock is online.
Check whether the app is Smart Life or OEM app.
Check whether the linkage scene is configured correctly on the app, and the condition used is whether the door is opened or unlocked with fingerprint, password, or card.
If the above settings are correct, trigger the door lock according to the specified trigger condition of the scene linkage. After the new unlocking record is reported on the app, you can query the value of the trigger condition in the record. If the value is correct, proceed to the next item.
Contact Tuya’s project manager to change the triggering method of the specified DP to level triggering on the platform.
Check whether your mobile phone is connected to the network and try refreshing the page.
The power consumption type of the product does not match. You need to choose a low-power device. In principle, Wi-Fi door locks are low-power devices and do not go offline. The online or offline status is displayed on the app.
To achieve low power consumption, the Wi-Fi module of the non-keep-alive Wi-Fi door lock is usually powered off. The platform does not check whether the door lock is offline or online, so the app always shows that the door lock is online.
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