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Applying for New Tokens for Refurbishment

Last Updated on : 2021-01-22 08:08:52download

Overview

To help you address excessive inventories with low costs, the Tuya Smart IoT Platform allows you to apply for new tokens online to refurbish inventory modules.

You can apply for new tokens for a delivered module order or a device license order with delivered tokens free of charge. The number of new tokens is equal to that of the delivered modules or tokens.

Applying for New Tokens

Process

(1) Apply for new tokens on the Tuya Smart IoT Platform.

(2) Download the new tokens.

(3) Contact Tuya to obtain the refurbishment tool and use the refurbishment tool and new tokens to refurbish inventory modules.

Detailed Procedure

To apply for new tokens for a delivered module order or a device license order with delivered tokens, perform the following steps:

Go to the Purchase Center

Log in to the Tuya Smart IoT Platform, click Purchase in the top navigation bar, and choose Order Management > Purchase Order.

On the order list page, Initiate new delivery is available for orders that meet requirements.

Applying for New Tokens for Refurbishment

For orders that you have applied for new tokens, you can view the new token delivery records.

If no new token is available, the platform will prompt that no new token can be applied for after you click Initiate new delivery.

Click Initiate new delivery

Click Initiate new delivery. On the new token delivery page that is displayed, select a product, enter the number of new tokens to apply for, and click Take delivery. At the bottom of the page, you can view the number of new tokens available.

Applying for New Tokens for Refurbishment

The products to which the new tokens apply vary depending on the original order type.

  • Module orders: The new tokens apply to products that use the ordered modules or products that are under the same product category as ordered products.

  • Device license orders: The new tokens apply to the same products to which the original tokens apply. For example, if the original tokens apply to products A, B, and C, the new tokens also apply to products A, B, and C.

View New Token Delivery

After you obtain new tokens, click New delivery list of Token on the order list page to view token delivery.

Applying for New Tokens for Refurbishment

FAQs

Q: How can I apply for new tokens for delivered module or device license orders?

A: Log in to the Tuya Smart IoT Platform, click Purchase in the top navigation bar, and choose Order Management > Purchase Order. On the order list page that is displayed, click Initiate new delivery.

Q: For which types of orders can I apply for new tokens?

A: You can apply for new tokens for delivered module orders and device license orders with delivered tokens.

Q: How can I calculate the number of new tokens available?

A: Number of new tokens available = Number of delivered modules in a module order or number of delivered tokens in a device license order – Number of delivered new tokens

The delivery quantity of the original order is the maximum number of new tokens available. If some new tokens have been delivered, the number of new tokens available is the order delivery quantity minus the number of delivered new tokens.

For example, you placed a device license order with 1000 tokens, 600 tokens have been delivered for burning, and you need to apply for new tokens for rework. In this case, you can apply for a maximum of 600 new tokens. The 600 new tokens can be delivered separately without a limit on the number of tokens delivered each time. If the remaining 400 tokens of the order are delivered, the number of new tokens available will also increase by 400.

Q: Which products do new tokens apply to?

A: For module orders, the new tokens apply to products under the same product category as ordered products. For example, if the original ordered products are power strips under electrical engineering, the new tokens apply only to power strips under electrical engineering.

Applying for New Tokens for Refurbishment

For device license orders, the new tokens apply to the same products to which the original tokens apply. For example, if the original tokens apply to products A, B, and C, the new tokens also apply to product A, B, and C.

Q: How can I refurbish modules after I obtain new tokens?

A: If you apply for and download new tokens the first time, submit a work order online or contact your Tuya business manager to obtain the refurbishment tool, and use the refurbishment tool and new tokens to refurbish the modules.