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Custom Hotspot Service

Last Updated on : 2022-03-01 10:03:51download

This topic describes the custom hotspot service.

What is a device hotspot?

When a smart device is being paired in access point (AP) mode, it can broadcast a Wi-Fi signal that can be received by a mobile phone.

What is the custom hotspot service?

You can subscribe to the custom hotspot service to modify the name of the hotspot broadcast by the device. In this way, you can display your brand name or a specific name in the list of Wi-Fi networks on users’ mobile phones. The custom hotspot name can also be applied to the pairing guide on your OEM app.

The default hotspot name is SmartLife-XXXX. After subscribing to this service, you can customize the hotspot name as SL-your custom hotspot name-XXXX.

What is the benefit of the custom hotspot service?

This service, by creating an exclusive hotspot name for your brand, can show your brand identity. Coupled with the OEM app service, it can enhance your brand consistency and influence.

Naming rules for the hotspot


  • SL is fixed. You cannot modify it.
  • AAAA represents your custom content, with a limit of 12 characters. Special symbols such as separator |, escape character \, and emoji are not supported.
  • XXXX represents the last four digits of the MAC address of the device, which is automatically generated by the system. You cannot modify it.

Why shall I link hotspots with products and apps?

The hotspot name will be written to the device in the production process. After you link the hotspot with a specified product, in mass production, the device can broadcast a Wi-Fi signal with your custom hotspot name.
The hotspot name format is also displayed on the app during device pairing. After the hotspot is linked with the app, your custom hotspot name will be automatically applied to relevant guide pages on the app. This helps you deliver consistent information to users.

How many products and apps can I apply one custom hotspot to?

You can purchase multiple hotspot names under one account. One hotspot name can be applied to multiple apps and PIDs, and one app can be configured with multiple hotspot names. But notice that each PID has and can only have one hotspot name.

Operating procedure

Subscribe to the service

  1. Log in to the Tuya IoT Platform and click VAS on the left navigation pane. On the VAS page, find Hotspot Customization and click Subscribe.
  2. Edit the hotspot name following the instruction and then make payment.
  3. After payment, go to the page for the custom hotspot setting. You can also go to the page by VAS > Personal Center > My Services > Management.

Link with the product

Click Link Product and select the product you want to link with the hotspot. One product can only be linked with one hotspot name. You cannot modify the name.Custom Hotspot Service

Link with the app

Click Link App and select the app you want to link with the hotspot. Custom Hotspot Service

How can I deliver the custom hotspot information to the manufacturer?

After you link a product with a custom hotspot, when you purchase modules or extract licenses, your custom hotspot will be included in the production information that will be delivered to the manufacturer.

Manage production information

Log in to the Tuya IoT Platform and go to Product > Production. Find the product and click Create.
Configure the production information and confirm the custom hotspot.
Click Confirm. Your order will be carried out as per the production information. Custom Hotspot Service

Purchase modules

If you have created and confirmed the production information, when you purchase modules for this product, the order will be associated with the production information. Custom Hotspot Service