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Q&A
Last Updated on：2023-10-19 02:33:43
This page contains content
- Can the pre-set hotspot be modified?
- How to bind hotspot for placed orders?
- What is the difference between the universal and TuyaOS editions of the cloud license?
- How long does it take for my samples to be delivered?
- Why do we charge programming fees for custom delivery?
- How to install the ZS3L module to the 3X-SO(R-1) burning tool?
- How to get the license after purchasing the module?
- When the Bluetooth door lock chip is docked, does the 10 free licenses applied for on the platform have a period of use?
- What's ModuleOrder/Empty ModuleOrder/MaterialOrder/LicenseOrder/Traffic PlanOrder Process?
- Can the module increase the screen printing of the factory's material number?
- Does the module in the sample store contain the product ID?
- What can I buy from the sample store?
- Can the module purchased in the sample mall be burned to the door lock general firmware?
- What should I do if the firmware version is inconsistent with the order version after placing an order in the sample store, and the configuration item lacking firmware information?
- Whether to support sending samples?
- Do you provide development boards for testing?
- Is it possible to customize the hotspot name of the product?
- Must I update the firmware?
- Why is a message displayed, indicating that firmware of the current product does not exist and I need to check firmware?
- I want to purchase Tuya modules as prototypes, why is the number limited to more than 20?
- How do I place an order for a fixed frequency module?
- How to get free licenses？
- How do I purchase a device license?
- How can I buy testing modules from Tuya?
- How to buy samples? Do samples support bulk purchase? How to pay for sample order?
- How to add a module and purchase the adapter board together?
- How can I replace the license?
- What are advanced cloud services?
- What is the generic license?
- What is the function of the Materials&Licenses on the developer platform?
- What is a production certificate?
- What is the license list file?
- What is the Product Components tab for?
- What is a cloud license (Include UUID, authkey)?
- Is the price of the license the same for different product categories?
- Why is the module I want cannot be selected?
- In which status could I place order for IoT module products?
- How to change the module after placing an order for developer platform products?
- Zigbee二代信标如何使用？
- Do I have to purchase a kit?
- Why am I unable to purchase a kit?
- Can I change the product quantity in a kit?
- Do I need to pay for advanced features?
- Are the advanced features required?
- How can I purchase the advanced features?
- Can I pay for multiple samples at a time?
- Where can I view the license I obtained for free after creating a product?
- Why need I pay extra money during a pick-up?
- Can Tuya deliver products in advance?
- How do I buy a printed circuit board assembly (PCBA)?
- What should I do if there is still a problem after replacing the old activation code with a new one?
- When can I get the samples/debug modules after I have purchased them? What is the shipping cost and timeliness?
- Can I apply for a refund for a debugging module order?
- Can I specify a logistics company?
- What should I do if the model number of the manufacturer is inconsistent with that inProduction Information?
- Why does my order display "License generating"?
- Can online payment channels for online payment companies increase the number of supported banks?
- Why is the applied order always waiting for quotation?
- How do I modify the incorrect material code?
- Can I change the delivery address after successful payment?
- How do I change the payment currency?
- How do I request a delivery note for a debugging module order?
- How do I identify online order types based on the order number?
- How do I view the express number of my order?
- How can I cancel an order?
- How to change the S/N code?
- In which scenarios is production certificate trade-in not supported?
- How do I view order information after payment?
- What is the production information?
- Why are there no contracts for some orders?
- Why is there no "Sign Contract" button for some orders?
- Can I modify the shipping address after I place an order without paying for it?
- What should I do if I make a payment error on the Tuya Developer Platform?
- How do I apply for a refund if I use a personal account to pay?
- Can I add products to the cart and purchase them together?
- Can I use my personal account to pay for products purchased on the Tuya Developer Platform?
- Why am I unable to pay fees as an individual developer?
- Can I use a coupon and cash voucher in one order?
- What is the application scope of coupons or cash vouchers?
- How to apply for invoicing after purchasing the module?
- Will the coupon be refunded after an order is canceled?
- What is the email address of the invoice?
- Does the invoice amount contain the cash voucher and coupon amounts?
- Does it support VAT invoice?
- Will Tuya notify me after I receive a coupon or cash voucher?
- Where can I check my cash vouchers?
- What is the time limit for issuing invoices and mailing invoices?
- How do I modify the invoicing information when my organization information is updated?
- What is 'Address management'? How to add shipping address?
- What is invoice management?
- How many cash vouchers can be used in an order?
- How should I choose the country code?
- What is the difference between trial production verification and batch production?
- What is Tuya's payment account? How to upload Offline remittance payment?
- What payment methods does Tuya Developer Platform support?
- How to buy a product of Tuya?
- How to place an order online for purchase?
- Is a printed circuit board (PCB) provided together with the module purchased from Tuya? Or is the module only a chip?
- What is ‘Purchase'?
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