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Tuya Developer PlatformOperation ManagementPurchase ManagementQ&A

Q&A

Last Updated on：2023-10-19 02:33:43

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Can the pre-set hotspot be modified?
How to bind hotspot for placed orders?
What is the difference between the universal and TuyaOS editions of the cloud license?
How long does it take for my samples to be delivered?
Why do we charge programming fees for custom delivery?
How to install the ZS3L module to the 3X-SO(R-1) burning tool?
How to get the authorization code after purchasing the module?
When the Bluetooth door lock chip is docked, does the 10 free licenses applied for on the platform have a period of use?
What's ModuleOrder/Empty ModuleOrder/MaterialOrder/LicenseOrder/Traffic PlanOrder Process?
Can the module increase the screen printing of the factory's material number?
Does the module in the sample store contain the product ID?
What can I buy from the sample store?
Can the module purchased in the sample mall be burned to the door lock general firmware?
What should I do if the firmware version is inconsistent with the order version after placing an order in the sample store, and the configuration item lacking firmware information?
Whether to support sending samples?
Do you provide development boards for testing?
Is it possible to customize the hotspot name of the product?
Must I update the firmware?
Why is a message displayed, indicating that firmware of the current product does not exist and I need to check firmware?
I want to purchase Tuya modules as prototypes, why is the number limited to more than 20?
How do I place an order for a fixed frequency module?
How to get free Licenses？
How do I purchase a device license?
How can I buy testing modules from Tuya?
How to buy samples? Do samples support bulk purchase? How to pay for sample order?
How to add a module and purchase the adapter board together?
How can I replace the license?
What are advanced cloud services?
What is the generic license?
What is the function of the Materials&Licenses on the IoT platform?
What is a production certificate?
What is the license list file?
What is the Product Components tab for?
What is a cloud License code (Include UUID, authkey)?
Is the price of the license the same for different product categories?
Why is the module I want cannot be selected?
In which status could I place order for IoT module products?
How to change the module after placing an order for IoT platform products?
Zigbee二代信标如何使用？
Do I have to purchase a kit?
Why am I unable to purchase a kit?
Can I change the product quantity in a kit?
Is firmware built in the module purchased from Tuya?
Do I need to pay for advanced features?
Are the advanced features required?
How can I purchase the advanced features?
Can I pay for multiple samples at a time?
Where can I view the authorization code I obtained for free after creating a product?
Why need I pay extra money during a pick-up?
Can Tuya deliver products in advance?
How do I buy a printed circuit board assembly (PCBA)?
What should I do if there is still a problem after replacing the old activation code with a new one?
When can I get the samples/debug modules after I have purchased them? What is the shipping cost and timeliness?
Can I apply for a refund for a debugging module order?
Can I specify a logistics company?
What should I do if the model number of the manufacturer is inconsistent with that inProduction Information?
Why does my order display "License generating"?
Can online payment channels for online payment companies increase the number of supported banks?
Why is the applied order always waiting for quotation?
How do I modify the incorrect material code?
Can I change the delivery address after successful payment?
How do I change the payment currency?
How do I request a delivery note for a debugging module order?
How do I identify online order types based on the order number?
How do I view the express number of my order?
How can I cancel an order?
How to change the S/N code?
In which scenarios is production certificate trade-in not supported?
How do I view order information after payment?
What is the production information?
Why are there no contracts for some orders?
Why is there no "Sign Contract" button for some orders?
Can I modify the shipping address after I place an order without paying for it?
What should I do if I make a payment error on the IoT platform?
How do I apply for a refund if I use a personal account to pay?
Can I add products to the cart and purchase them together?
Can I use my personal account to pay for products purchased on the Tuya IoT Platform?
Why am I unable to pay fees as an individual developer?
Can I use a coupon and cash voucher in one order?
What is the application scope of coupons or cash vouchers?
How to apply for invoicing after purchasing the module?
Will the coupon be refunded after an order is canceled?
What is the email address of the invoice?
Does the invoice amount contain the cash voucher and coupon amounts?
Does it support VAT invoice?
Will Tuya notify me after I receive a coupon or cash voucher?
Where can I check my cash vouchers?
What is the time limit for issuing invoices and mailing invoices?
How do I modify the invoicing information when my organization information is updated?
What is 'Address management'? How to add shipping address?
What is invoice management?
How many cash vouchers can be used in an order?
How should I choose the country code?
What is the difference between trial production verification and batch production?
What is Tuya's payment account? How to upload Offline remittance payment?
What payment methods does Tuya IoT platform support?
How to buy a product of Tuya?
How to place an order online for purchase?
Is a printed circuit board (PCB) provided together with the module purchased from Tuya? Or is the module only a chip?
What is ‘Purchase'?