FAQs

This topic describes common issues you might encounter while using Smart Data Operations. This information can help you quickly identify and resolve problems.

Operation plan

• Will indicators such as clicks and exposure be tracked after a plan is paused or ended?
• Will historical data persist if a plan is edited and restarted?

Create an app dialog

• Why is the app dialog not displayed?
• Will users miss an app dialog if they do not switch to the target page when the dialog is displayed?
• Are fatigue settings supported if multiple operation plans for app dialogs are activated?
• Can multi-button dialogs be displayed for users with older app versions?

Create an app splash screen

• Why is the splash screen not displayed when the app is opened for the first time?
• Why does the splash screen still appear even when the set limit is exceeded?
• Does the splash screen support GIFs or videos?

Create an app review request

• Why is the app review request not displayed?
• Why do the rating and feedback buttons fail to redirect to the specified page?
• Can users see another review request after rating or providing feedback?
• How can I configure the in-app redirection for versions below v5.10.0?

Create an app banner

• Why is the banner not displayed when the app is opened for the first time?
• How many banners can be displayed on the client?
• Does closing a banner affect the display of other banners?

Create an app push

• Why are scheduled app push notifications not received?
• Can push notifications still be received after the app process is terminated?

Create an email plan

• Why is the scheduled email not sent on T+1 even though it is triggered?
• Why do some users receive emails in the wrong language?
• Will the quota be deducted for users who have unsubscribed or lack email addresses?

Automated marketing

• Can I include new users in automated marketing campaigns?
• If a plan is paused during a delay, will the delayed actions still be executed?